Guest Service Pro — Part-Time, Reservations & Local Tips

GOEBEL FIXTURE COMPANY; Peabody (MA); On-site; USD 25,000 - 26,000; Part time

Benefits offered by this job

Optional 401k with employer match

Employee discounts at participatinghot

On-demand pay with DailyPay

Refer a friend – pay bonus

Bonuses for guest score

Growth opportunities

Job summary

Hampton Inn Boston - Peabody is hiring a Guest Service Agent to handle guest registration, reservations, and information provision. This part-time role is based in Peabody, MA, with flexible shifts including mornings, evenings, and weekends.

Prior hotel experience is a plus, and you will use friendly service to ensure guest satisfaction. Responsibilities include check-in/out, answering inquiries, processing payments, and guiding guests about local attractions while collaborating with hotel staff

Qualifications

• High school education or equivalent experience.
• 1 or more full years employment experience in a related position.
• Must be able to work onsite at the hotel location.
• Hours required: Part Time 16-24 hours per week for shifts Morning (AM); Evening; Must be flexible; Weekends/ Holidays.
• Some hotel experience preferred.
• Proficiency in the English language.
• Willingness to learn new technology platforms.
• Ability to stand at front desk for long periods of time.
• Ability to lift/push up to 50 lbs. guest luggage; limited.
• Ability to work independently.
• Ability to maintain a friendly, cheerful and courteous demeanor at all times.

Responsibilities

• Manage online, phone and in-person room reservations in sometimes fast-paced environment.
• Communicate relevant shift information to next shift and direct supervisor.
• Welcome guests, check them in/out, distribute room keys and explain the hotel's amenities.
• Take payment and resolve any payment discrepancies.
• Respond to guest issues and complaints in a friendly, timely manner.
• Explain local amenities and attractions to guests.
• Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special guest requests.
• Keep workstations and equipment clean, organized, and in good working order.
• Perform duties as outlined in the training procedures, following standard operating procedures.
• Assist with other departments when necessary.
• Performs other duties as assigned, requested or deemed necessary by management.

Skills

Customer service

Communication

Teamwork

Multi-tasking

Professionalism

English proficiency

Education

High school diploma

Tools

POS systems

Job description

Hampton Inn Boston - Peabody is hiring a Guest Service Agent to handle guest registration, reservations, and information provision. This part-time role is based in Peabody, MA, with flexible shifts including mornings, evenings, and weekends.

Prior hotel experience is a plus, and you will use friendly service to ensure guest satisfaction. Responsibilities include check-in/out, answering inquiries, processing payments, and guiding guests about local attractions while collaborating with hotel staff