Guest Service Agent - Full Time

GOEBEL FIXTURE COMPANY; Peabody (MA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401k with employer match

Employee discounts

DailyPay on-demand pay

Refer a friend bonus

Job summary

Hampton Inn Boston - Peabody is seeking a friendly Guest Service Agent to join our team. This Full Time position is located in Peabody, MA. You will register guests, make reservations, and provide information about the hotel and local area.

Responsibilities include checking guests in/out, handling payments, and addressing guest needs with a cheerful attitude. On-site work with shifts including mornings and evenings, plus weekends.

Qualifications

• High school education or equivalent experience.
• At least 1 year of full-time employment in a related front desk/guest service role.
• Must be able to work onsite at the hotel location.
• Ability to stand at the front desk for long periods and lift up to 50 lbs. as needed.

Responsibilities

• Handle guest check-in and check-out and provide information about hotel amenities.
• Manage reservations via phone, online, and in-person.
• Resolve guest issues promptly and professionally.
• Coordinate with other departments to meet guest needs.
• Explain local attractions and routes to guests.
• Process payments and address any discrepancies.

Skills

Customer service

English proficiency

Hospitality

Education

High school education

Tools

Microsoft Office

Hilton PEP

Job description

• Location 59 Newbury St,Peabody, MA, 01960,United States
• Base Pay $18.00 - $20.00 / Hour
• Job Category Hotel Front Desk Agent/Guest Service Agent

Contact information

• Phone [phone]
• Email [e-mail]

Description

Job Description

We are seeking a friendly, customer service focused Guest Service Agent to join our team at Hampton Inn Boston - Peabody. This is a Full Timeposition located in Peabody, MA. In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service-related work experience, we’d like to meet you.

Summary

Job Description

We are seeking a friendly, customer service focused Guest Service Agent to join our team at Hampton Inn Boston - Peabody. This is a Full Timeposition located in Peabody, MA. In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service-related work experience, we’d like to meet you.

Work Performed

As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable stay. If you thrive in a fast-paced environment and enjoy working with people, this is the perfect role for you.

• Manage online, phone and in-person room reservations in sometimes fast-paced environment
• Communicate relevant shift information to next shift and direct supervisor
• Welcome guests, check them in/out, distribute room keys and explain the hotel’s amenities
• Take payment and resolve any payment discrepancies
• Respond to guest issues and complaints in a friendly, timely manner
• Explain local amenities and attractions to guests
• Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special guest requests
• Keep workstations and equipment clean, organized, and in good working order
• Perform duties as outlined in the training procedures, following standard operating procedures
• Assist with other departments when necessary
• Performs other duties as assigned, requested or deemed necessary by management

Requirements

• High school education or equivalent experience
• 1 or more full years employment experience in a related position
• Must be able to work onsite at the hotel location
• Hours required: Full Time 40 hours per week for shifts Morning (AM);Afternoon (PM); Must be flexible; Weekends/ Holidays
• Has to be flexible, typically schedule could include a mix of 7AM-3PM and 3PM-11PM shifts.
• Experience with Hilton PEP a big plus.
• Proficiency in the English language
• Willingness to learn new technology platforms
• Ability to stand at front desk for long periods of time
• Ability to lift/push up to 50 lbs. guest luggage; limited
• Ability to work independently
• Ability to maintain a friendly, cheerful and courteous demeanor at all times

Additional Preferred Skills/Qualities

• Previous customer facing experience preferred
• Knowledge of Microsoft suite
• Second language is a plus, preferably Spanish or French

Compensation

$18 - $20 Hourly (BOE)

• Earned paid time off
• Employer-contribution medical/dental/vision insurance
• Optional life insurance
• Short term/Long term disability
• Optional 401k with employer match
• Employee discounts at participating hotels
• Option to sign up for on-demand pay with DailyPay
• Refer a friend – get paid extra when they join our team!
• Bonuses for name recognition and guest score
• Opportunities to grow – one of the fastest-growing hotel companies

About Hampton Inn Boston-Peabody

Located on Route 1 North with access to Route 128 and I-95, 13 miles from Logan Airport BOS. Salem attractions and beaches including King’s Beach are within eight miles. Several companies are a few minutes away, including JEOL USA, TRU, Converge, and Analogic. Enjoy our daily free hot breakfast. We offer WiFi, an indoor pool, and a fitness center.

About Giri Hotels

Headquartered in Quincy, MA, Giri Hotels owns and operates more than 50 hotels in New England.

We are a growing company that embraces change, maintains a service mindset, and prioritizes the 'big rocks' - our most impactful tasks and projects. At our core, Giri Hotels is a hospitality company, and all members of our team share a sense of cooperation and respect with our guests and one another.

You are right for the team if you are:

• Happy – nice to be around and friendly
• Humble – willing to learn
• Helpful – team player, always willing to pitch in, looking for ways to be productive

Giri Hotel Management has been recognized for its growth in the hospitality industry. We are proud to have achieved #23 on the Top Owners & Developers list and #55 on the Top Management Companies list in Hotel Business's annual rankings. These rankings, based on the annual revenues and number of rooms and properties managed, demonstrate our company's continuing expansion and growth.

Giri Hotels provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.