Front Desk Supervisor: Guest Experience Leader

GOEBEL FIXTURE COMPANY; Peabody (MA); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401k with employer match

Employee discounts at participatingh

Job summary

Hampton Inn Boston - Peabody is seeking a Front Desk Supervisor to lead the front desk team, register guests, and handle reservations. You will provide guests with local information and ensure a smooth, memorable stay. This full-time role requires customer-service excellence and supervisory experience in a hospitality setting.

The position requires onsite work in Peabody, MA, with shifts that may include mornings, afternoons, evenings, weekends, and some overnights.

Qualifications

• We require a high school diploma or equivalent with strong customer service skills.
• Prior supervisory experience in a hotel or service environment is preferred.
• Proficiency in English and ability to use basic computer systems is required.

Responsibilities

• Manage front desk team, guest registration, and reservations.
• Provide guests with information about the hotel and local area.
• Supervise daily front desk operations and staff performance.
• Handle guest inquiries and resolve issues promptly.
• Work onsite and cover shifts as needed, including evenings and weekends.

Skills

Customer service

Supervisory experience

English proficiency

Technology platforms

Flexibility

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Hampton Inn Boston - Peabody is seeking a Front Desk Supervisor to lead the front desk team, register guests, and handle reservations. You will provide guests with local information and ensure a smooth, memorable stay. This full-time role requires customer-service excellence and supervisory experience in a hospitality setting.

The position requires onsite work in Peabody, MA, with shifts that may include mornings, afternoons, evenings, weekends, and some overnights.