Part-Time Guest Service Agent - Flexible Schedule & Perks

Stonebridge Companies; Needham, Northern (MA, KY); Hybrid; USD 25,000 - 28,000; Part time

Benefits offered by this job

Medical insurance

Dental and vision insurance

Paid time off

401(k) matching

Wellness support

Life and disability insurance

Savings accounts

Tuition aid

Travel and lodging perks

Job summary

Stonebridge Companies’ Residence Inn Needham, MA is seeking a friendly Guest Service Agent to help with check-in and check-out, manage guest records, and assist with reservations to ensure a high level of guest satisfaction.

The role requires cash handling, proficiency with property management systems and MS Office, strong customer service, and the ability to work evenings, weekends and holidays. We offer part-time hours and a supportive team with benefits.

Qualifications

• Previous experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills to interact effectively with guests and staff.
• Proficiency in using property management systems and basic office software (e.g., Word, Excel).
• Ability to handle cash transactions and perform basic bookkeeping tasks.
• Excellent problem-solving abilities to resolve guest issues efficiently.
• Strong organizational skills with attention to detail in managing guest reservations and records.
• Ability to work independently and follow established hotel policies and procedures.

Responsibilities

• Greet, register, and assign rooms to guests upon arrival.
• Verify guest credit and establish payment methods for accommodation.
• Maintain accurate records of room availability and guest accounts using property management systems.
• Compute bills, collect payments, and make change for guests.
• Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.
• Issue room keys and provide instructions to bell attendants.
• Review accounts and charges with guests during check-out.
• Transmit and receive guest messages using telephones or switchboards.
• Coordinate with housekeeping and maintenance to address guest-reported issues.
• Make and confirm reservations for guests.
• Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.

Skills

Customer service

Communication

MS Office

Cash handling

Bookkeeping basics

PMS software

Problem solving

Attention to detail

Independent work

Tools

Word

Excel

PMS software

Job description

Stonebridge Companies’ Residence Inn Needham, MA is seeking a friendly Guest Service Agent to help with check-in and check-out, manage guest records, and assist with reservations to ensure a high level of guest satisfaction.

The role requires cash handling, proficiency with property management systems and MS Office, strong customer service, and the ability to work evenings, weekends and holidays. We offer part-time hours and a supportive team with benefits.