Overnight Guest Services Specialist

Spirehotels; Peabody (MA); On-site; USD 20,457 - 29,136; Part time

Job summary

Spirehotels in Peabody, Massachusetts, is seeking a part-time Front Desk Associate for overnight shifts. The role involves providing exceptional service to guests, managing check-ins and check-outs, and addressing guest inquiries. Candidates should have a high school diploma, experience in customer service, and familiarity with MS Suite. The position offers $18.00 per hour with a focus on creating memorable guest experiences.

Qualifications

• One year of experience in a guest-facing role required.
• One year of front desk experience in hotels preferred.
• Full understanding of MS Suite required.

Responsibilities

• Provide exceptional service to guests throughout their stay.
• Streamline the check-in and check-out process.
• Resolve guest concerns with attentive service recovery.

Skills

Customer service

Multitasking

Communication

MS Suite proficiency

Education

High school diploma or equivalent

Tools

PMS systems

Job description

Spirehotels in Peabody, Massachusetts, is seeking a part-time Front Desk Associate for overnight shifts. The role involves providing exceptional service to guests, managing check-ins and check-outs, and addressing guest inquiries. Candidates should have a high school diploma, experience in customer service, and familiarity with MS Suite. The position offers $18.00 per hour with a focus on creating memorable guest experiences.