Front Desk Pro: Evening Shifts | Earned Wage Access

Spirehotels; Peabody (MA); On-site; USD 20,000 - 28,000; Part time

Benefits offered by this job

Earned wage access

401k

Hotel discounts

Job summary

Holiday Inn Peabody is seeking a Front Desk Agent to warmly welcome guests and provide exceptional service from check-in to checkout. You will help create memorable stays and support a seamless guest experience in a busy hotel environment.

The position is part-time with Friday, Saturday and Sunday night shifts (3pm–11pm). A high school diploma and customer service or front desk experience are preferred. MS Office and PMS experience are beneficial; hotel discounts are offered.

Qualifications

• High school diploma or its equivalent.
• One year of Front Desk experience in hotels preferred.
• One year of customer service or guest-facing experience required.
• Proficient with MS Outlook, Word and Excel; hotel PMS experience is a plus.

Responsibilities

• Deliver unparalleled service, courtesy, and care to our guests
• Respond promptly and effectively to guest questions and requests
• Streamline the check-in and check-out process for guests
• Answer incoming phone calls with promptness and professionalism
• Excel at multitasking in a dynamic environment
• Resolve guest concerns with attentive service recovery

Skills

Customer service

Front desk experience

Multitasking

Communication

Education

High school diploma or equivalent

Tools

MS Outlook

MS Word

MS Excel

Hotel PMS systems

Job description

Holiday Inn Peabody is seeking a Front Desk Agent to warmly welcome guests and provide exceptional service from check-in to checkout. You will help create memorable stays and support a seamless guest experience in a busy hotel environment.

The position is part-time with Friday, Saturday and Sunday night shifts (3pm–11pm). A high school diploma and customer service or front desk experience are preferred. MS Office and PMS experience are beneficial; hotel discounts are offered.