Guest Service Pro – Hotel Front Desk (Hilton Experience)

CMC Hotels; Raleigh (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages based on experience

Paid Vacation

Holiday Pay

401k

Job summary

CMC Hotels, operating the Doubletree by Hilton in Raleigh, seeks a Guest Service Representative to support guests with check-in/check-out and information on hotel services. Previous Hilton experience is required, and associates are expected to be self-motivated, reliable, and customer-focused.

The position includes benefits such as paid vacation, holiday pay, and 401k eligibility. Strong communication and computer skills are essential to succeed and contribute to brand standards.

Qualifications

• Excellent customer service and communication skills.
• Be comfortable with computers and have solid basic accounting and math skills.
• Self-motivated and able to work independently.

Responsibilities

• Interfacing with the previous shift and managers to be updated on hotel activities.
• Provide expedient check-in/check-out service.
• Be knowledgeable of hotel property and in-house events.
• Provide guests with information concerning hotel policies and amenities/services.
• Assistance in reaching monthly brand standard goals in regards to customer service, employee training and brand recognition.

Skills

Customer service

Communication skills

Self-motivation

Computer literacy

Job description

CMC Hotels, operating the Doubletree by Hilton in Raleigh, seeks a Guest Service Representative to support guests with check-in/check-out and information on hotel services. Previous Hilton experience is required, and associates are expected to be self-motivated, reliable, and customer-focused.

The position includes benefits such as paid vacation, holiday pay, and 401k eligibility. Strong communication and computer skills are essential to succeed and contribute to brand standards.