Guest Service Representative-Doubletree by Hilton

CMC Hotels; Raleigh (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages based on experience

Paid Vacation

Holiday Pay

401k

Job summary

CMC Hotels, operating the Doubletree by Hilton in Raleigh, seeks a Guest Service Representative to support guests with check-in/check-out and information on hotel services. Previous Hilton experience is required, and associates are expected to be self-motivated, reliable, and customer-focused.

The position includes benefits such as paid vacation, holiday pay, and 401k eligibility. Strong communication and computer skills are essential to succeed and contribute to brand standards.

Qualifications

• Excellent customer service and communication skills.
• Be comfortable with computers and have solid basic accounting and math skills.
• Self-motivated and able to work independently.

Responsibilities

• Interfacing with the previous shift and managers to be updated on hotel activities.
• Provide expedient check-in/check-out service.
• Be knowledgeable of hotel property and in-house events.
• Provide guests with information concerning hotel policies and amenities/services.
• Assistance in reaching monthly brand standard goals in regards to customer service, employee training and brand recognition.

Skills

Customer service

Communication skills

Self-motivation

Computer literacy

Job description

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Guest Service Representative-Doubletree by Hilton

Are you looking for a Company you can "GROW" with, Look no farther, CMC Hotels can provide this opportunity to you. We believe in Growing People. Our people are the Heart of our organization. The growth and success of our portfolio will be possible by the contribution of our associates who will be recognized, grow and succeed with us.

We offer our associates an array of benefits, based on eligibility, including:

• Competitive wages based on experience
• Paid Vacation
• Holiday Pay
• 401k

Job Duties include but are not limited to:

• Interfacing with the previous shift and managers to be updated on hotel activities.
• Provide expedient check-in/check-out service.
• Be knowledgeable of hotel property and in-house events.
• Provide guests with information concerning hotel policies and amenities/services.
• Assistance in reaching monthly brand standard goals in regards to customer service, employee training and brand recognition.

Job Requirements:

• Previous Hilton experience is required.
• Be self motivated and able to work independently.
• Strong work ethic and a desire to succeed.
• Clean background check, and reliable transportation a must.
• Must possess solid basic accounting and math skills, be comfortable with computers and have excellent customer service and communication skills.