Guest Service Representative-Doubletree by Hilton

CMC Hotels; Raleigh (NC); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive wages based on experience

Paid Vacation

Holiday Pay

Medical, Dental, Vision Insurance

Sick Leave

401k

Hilton Hotel Discounts

Job summary

A hospitality company in Raleigh, NC, seeks motivated individuals to provide excellent customer service in a fast-paced environment. Candidates must have prior Hilton experience and strong communication skills. Responsibilities include check-in/out services and assisting in achieving brand standards. This position offers competitive wages and various benefits, with opportunities for growth alongside the company. Successful applicants will demonstrate reliability and a solid work ethic.

Qualifications

• Previous Hilton experience is required.
• Clean background check and reliable transportation are a must.
• Must be comfortable with computers.
• Clean background check and reliable transportation.
• Solid basic accounting and math skills and comfortable with computers.

Responsibilities

• Provide expedient check-in/check-out service.
• Be knowledgeable of hotel property and in-house events.
• Assist in achieving monthly brand standard goals.
• Provide guests with information concerning hotel policies and amenities/services.
• Assist in reaching monthly brand standard goals in regards to customer service, employee training and brand recognition.

Skills

Customer service

Communication skills

Basic accounting skills

Independence

Strong work ethic

Excellent communication

Job description

Are you looking for a Company you can "GROW" with, Look no farther, CMC Hotels can provide this opportunity to you. We believe in Growing People. Our people are the Heart of our organization. The growth and success of our portfolio will be possible by the contribution of our associates who will be recognized, grow and succeed with us.

We offer our associates an array of benefits, based on eligibility, including:

• Competitive wages based on experience
• Paid Vacation
• Holiday Pay
• Medical, Dental, Vision Insurance
• Sick Leave
• 401k
• Hilton Hotel Discounts

Job Duties Include But Are Not Limited To

• Interfacing with the previous shift and managers to be updated on hotel activities.
• Provide expedient check-in/check-out service.
• Be knowledgeable of hotel property and in-house events.
• Provide guests with information concerning hotel policies and amenities/services.
• Assistance in reaching monthly brand standard goals in regards to customer service, employee training and brand recognition.

Job Requirements

• Previous Hilton experience is required.
• Be self motivated and able to work independently.
• Strong work ethic and a desire to succeed.
• Clean background check, and reliable transportation a must.
• Must possess solid basic accounting and math skills, be comfortable with computers and have excellent customer service and communication skills.