Front Desk Guest Experience Associate

Doubletree by Hilton Charlotte City Center; Charlotte (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

Doubletree by Hilton Charlotte City Center is seeking a dedicated front desk agent to provide exceptional guest experiences. You will be responsible for welcoming guests, managing bookings, and ensuring accurate guest information. Ideal candidates will have at least 1 year of experience in hospitality, excellent communication abilities, and a strong commitment to customer satisfaction. Join our team to help create memorable stays for our guests.

Qualifications

• 1 year of experience in the hospitality industry as a hotel front desk agent or similar role.
• Ability to manage stressful situations and resolve customer complaints effectively.
• Strong communication skills to connect with guests and staff.

Responsibilities

• Welcome guests and manage check-ins and check-outs.
• Handle incoming calls and room bookings while addressing guest inquiries.
• Ensure accurate bookkeeping and guest information management.
• Coordinate with housekeeping to prepare accommodations.

Skills

Customer service skills

Interpersonal skills

Organizational skills

Time management skills

Education

High school graduate or GED equivalent

Tools

Microsoft Office

Reservation management systems

Job description

Doubletree by Hilton Charlotte City Center is seeking a dedicated front desk agent to provide exceptional guest experiences. You will be responsible for welcoming guests, managing bookings, and ensuring accurate guest information. Ideal candidates will have at least 1 year of experience in hospitality, excellent communication abilities, and a strong commitment to customer satisfaction. Join our team to help create memorable stays for our guests.