Guest Service Pro | Front Desk & Growth Opportunities

Doubletree-By-Hilton; New Orleans (LA); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Supportive team environment

Growth opportunities

Job summary

The Doubletree-By-Hilton in New Orleans is hiring a Guest Service Representative to assist guests with check-ins, check-outs, reservations and daily service needs at the front desk.

You will greet guests, process payments, assign rooms, answer questions, coordinate with housekeeping, provide local information, and escalate concerns as needed, all while delivering friendly, professional service in a supportive team environment.

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.
• Prior hotel or customer service experience is helpful but not required.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check ins, check outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and escalate concerns when needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication skills

Professional presence

Problem solving

Front desk systems

Tools

Front desk software

Job description

The Doubletree-By-Hilton in New Orleans is hiring a Guest Service Representative to assist guests with check-ins, check-outs, reservations and daily service needs at the front desk.

You will greet guests, process payments, assign rooms, answer questions, coordinate with housekeeping, provide local information, and escalate concerns as needed, all while delivering friendly, professional service in a supportive team environment.