Guest Service Pro – Hospitality (Experience Required)

CMC Hotels; Raleigh (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages based on experience

Paid Vacation

Holiday Pay

Medical, Dental, Vision Insurance

Sick Leave

401k

Hilton Hotel Discounts

Job summary

CMC Hotels in Raleigh, NC seeks a front desk associate to greet guests, manage check-ins/outs, and provide information on hotel services. You will coordinate with the previous shift and managers to stay informed about daily activities and events.

The role requires a solid work ethic, independent work habits, and strong customer service and computer skills, with a clean background check and reliable transportation. Prior Hilton experience is a plus and benefit eligibility applies.

Qualifications

• Previous Hilton experience is required.
• Be self motivated and able to work independently.
• Strong work ethic and a desire to succeed.
• Clean background check, and reliable transportation a must.
• Must possess solid basic accounting and math skills, be comfortable with computers and have excellent customer service and communication skills.

Responsibilities

• Interfacing with the previous shift and managers to be updated on hotel activities.
• Provide expedient check-in/check-out service.
• Be knowledgeable of hotel property and in-house events.
• Provide guests with information concerning hotel policies and amenities/services.
• Assistance in reaching monthly brand standard goals in regards to customer service, employee training and brand recognition.

Skills

Customer service

Communication skills

Mathematics

Independent worker

Tools

Computer skills

Job description

CMC Hotels in Raleigh, NC seeks a front desk associate to greet guests, manage check-ins/outs, and provide information on hotel services. You will coordinate with the previous shift and managers to stay informed about daily activities and events.

The role requires a solid work ethic, independent work habits, and strong customer service and computer skills, with a clean background check and reliable transportation. Prior Hilton experience is a plus and benefit eligibility applies.