Guest Services Leader - Front Desk & Guest Experience

CMC Hotels; Raleigh, Northern (NC, KY); Hybrid; USD 42,000 - 68,000; Full time

Benefits offered by this job

Paid vacation

Holiday pay

401K

Health insurance

Dental/Vision

Life insurance

Short-term disability

Job summary

CMC Hotels in Raleigh, NC seeks an engaging Guest Service Manager for SpringHill Suites Raleigh-Cary. You will lead the front desk team, ensure brand standards, and drive guest satisfaction scores.

Responsibilities include staff training, shift scheduling, handling guest inquiries, and maintaining accurate room status while collaborating with other departments. A bachelor's degree is preferred, and multiple benefits are offered.

Qualifications

• Minimum of two years hotel front desk supervisory experience or 4+ years hotel front desk operations.
• Bachelor's degree preferred or equivalent working experience.
• Strong customer service and communication skills.
• Must be flexible and able to work split shifts.
• Clean background check and reliable transportation.

Responsibilities

• Oversee front desk operations and guest services.
• Train staff, conduct meetings, and manage shift scheduling.
• Handle guest complaints in a calm, professional manner.
• Maintain room status accuracy and interdepartmental communication.
• Support revenue initiatives and uphold brand standards.

Skills

Guest service leadership

Front desk supervision

Customer service

Communication skills

Flexibility

Education

Bachelor's degree preferred

Tools

Fosse OS

Job description

CMC Hotels in Raleigh, NC seeks an engaging Guest Service Manager for SpringHill Suites Raleigh-Cary. You will lead the front desk team, ensure brand standards, and drive guest satisfaction scores.

Responsibilities include staff training, shift scheduling, handling guest inquiries, and maintaining accurate room status while collaborating with other departments. A bachelor's degree is preferred, and multiple benefits are offered.