Guest Experience Manager | Front Desk & Revenue Growth

CMC Hotels; Cary (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid Vacation

Holiday Pay

Access to a fully vested 401K program

BCBS Health Insurance

Dental and Vision Coverage

Life Insurance

Short-Term Disability

Job summary

CMC Hotels seeks a Guest Service Manager for SpringHill Suites Raleigh-Cary to lead the front desk and guest services teams. You will train staff, manage shift schedules, and drive guest satisfaction scores while upholding brand standards.

Responsibilities include daily room-status checks, budget adherence, and cross-department coordination. Strong customer service, communication, and basic accounting skills are required, with a bachelor’s degree preferred or equivalent experience.

Qualifications

• Minimum two years front desk supervisory experience or 4+ years in front desk operations.
• Solid basic accounting and math skills.
• Excellent customer service and communication abilities.
• Bachelor's degree preferred or equivalent working experience.

Responsibilities

• Oversee front desk and guest services operations, including staff training and scheduling.
• Address guest complaints in a courteous, professional manner.
• Maintain communication with all hotel departments and manage group information.
• Monitor room status, occupancy, and revenue initiatives daily.
• Ensure cash handling and credit policies are followed.
• Maintain front office supplies and budget adherence.
• Know hotel policies and in-house events; assist guests with local information.

Skills

Customer service excellence

Communication skills

Accounting math skills

Front desk supervision

Independent self-motivation

Education

Bachelor's degree or equivalent experience

Job description

CMC Hotels seeks a Guest Service Manager for SpringHill Suites Raleigh-Cary to lead the front desk and guest services teams. You will train staff, manage shift schedules, and drive guest satisfaction scores while upholding brand standards.

Responsibilities include daily room-status checks, budget adherence, and cross-department coordination. Strong customer service, communication, and basic accounting skills are required, with a bachelor’s degree preferred or equivalent experience.