Guest Services Specialist – Growth & Benefits (Hospitality)

CMC Hotels; Wilmington (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages based on experience

Paid Vacation

7 Paid Holidays

Personal Leave of Absence

401k

Life Insurance

Long & Short-Term Disability

Job summary

CMC Hotels is seeking a front desk professional in Wilmington, NC to deliver courteous check-in and check-out, assist guests with information on hotel policies and amenities, and help maintain brand standards.

Candidates should have strong communication skills, a solid work ethic, and the ability to work independently. Marriott experience is highly desired, with benefits including paid vacation, holidays, and retirement plans.

Qualifications

• Previous Marriott experience is highly desired.
• Be self-motivated and able to work independently.
• Strong work ethic and a desire to succeed.
• Clean background check, and reliable transportation a must.
• Must possess solid basic accounting and math skills, be comfortable with computers and have excellent customer service and communication skills.

Responsibilities

• Interfacing with the previous shift and managers to be updated on hotel activities.
• Provide expedient check-in/check-out service.
• Be knowledgeable of hotel property and in-house events.
• Provide guests with information concerning hotel policies and amenities/services.
• Assistance in reaching monthly brand standard goals in regard to customer service, employee training and brand recognition.

Job description

CMC Hotels is seeking a front desk professional in Wilmington, NC to deliver courteous check-in and check-out, assist guests with information on hotel policies and amenities, and help maintain brand standards.

Candidates should have strong communication skills, a solid work ethic, and the ability to work independently. Marriott experience is highly desired, with benefits including paid vacation, holidays, and retirement plans.