Hotel Front Desk & Guest Service Specialist

CMC Hotels; Wilmington (NC); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive wages

Paid Vacation

7 Paid Holidays

Medical, Dental, Vision Insurance

Personal Leave of Absence

401k

Life Insurance

Long & Short-Term Disability

Marriott Hotel Discounts

Job summary

CMC Hotels in Wilmington, NC seeks a front desk associate with Marriott experience to deliver exceptional guest service. You will check guests in and out, stay informed about hotel activities and events, and assist guests with policies and amenities.

The role supports achieving brand-standard goals and requires reliability, independence, and strong communication. Applicants should have solid accounting and math skills, be comfortable with computers, and possess a clean background check with

Qualifications

• Must have Marriott experience.
• Be self-motivated and able to work independently.
• Strong work ethic and a desire to succeed.
• Clean background check, and reliable transportation a must.
• Solid basic accounting and math skills; comfortable with computers and customer service.

Responsibilities

• Interfacing with the previous shift and managers to be updated on hotel activities.
• Provide expedient check-in/check-out service.
• Be knowledgeable of hotel property and in-house events.
• Provide guests with information concerning hotel policies and amenities/services.
• Assist in reaching monthly brand standard goals in customer service, employee training and brand recognition.

Job description

CMC Hotels in Wilmington, NC seeks a front desk associate with Marriott experience to deliver exceptional guest service. You will check guests in and out, stay informed about hotel activities and events, and assist guests with policies and amenities.

The role supports achieving brand-standard goals and requires reliability, independence, and strong communication. Applicants should have solid accounting and math skills, be comfortable with computers, and possess a clean background check with