Guest Service Pro – Front Desk & Night Auditor

Stonebridge Hospitality Associates; New York (NY); Vor Ort; USD 43.000 - 46.000; Vollzeit

Benefits dieser Stelle

Health benefits

Dental coverage

Vision coverage

Paid time off

401(k) matching

Wellness program

Life insurance

Disability coverage

Savings accounts

Tuition aid

Travel and lodging perks

Zusammenfassung

Stonebridge Hospitality Associates seeks a Guest Service Agent / Night Auditor Relief to ensure smooth check-in/check-out and accurate guest records. This role supports front desk operations and handles inquiries, payments, and reservations for high guest satisfaction.

The Night Auditor duties include closing the business day, balancing revenues, and nightly guest services to ensure overnight operations run smoothly. Flexible shifts required.

Qualifikationen

• Previous experience at hotel front desk or guest service preferred.
• Strong customer service and communication skills with guests and staff.
• Proficiency with property management systems and basic office software.
• Ability to handle cash transactions and basic bookkeeping.
• Excellent problem-solving and attention to detail.
• Ability to work independently and follow hotel policies.

Aufgaben

• Greet, register, and assign rooms to guests on arrival.
• Verify guest credit and establish payment methods.
• Maintain accurate records of room availability and guest accounts.
• Compute bills, collect payments, and provide change as needed.
• Balance cash and perform basic bookkeeping tasks.
• Issue room keys and coordinate with bell attendants.
• Review charges with guests at check-out.
• Post charges to ledgers and transmit guest messages.
• Coordinate with housekeeping and maintenance to address issues.
• Make and confirm guest reservations and provide local info.

Kenntnisse

Guest service

Communication

Cash handling

Problem solving

Organizational skills

Independent work

Tools

Property management system (PMS)

Microsoft Word

Microsoft Excel

Jobbeschreibung

Stonebridge Hospitality Associates seeks a Guest Service Agent / Night Auditor Relief to ensure smooth check-in/check-out and accurate guest records. This role supports front desk operations and handles inquiries, payments, and reservations for high guest satisfaction.

The Night Auditor duties include closing the business day, balancing revenues, and nightly guest services to ensure overnight operations run smoothly. Flexible shifts required.