Front Desk Agent | Guest Focus & Growth + Travel Discounts

Fairfield Inn & Suites Knoxville Airport Alcoa; Alcoa (TN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Dental

Vision

Life Insurance

Critical Illness Insurance

Hospital Coverage

FSA

401(k) with company match

Travel Discounts

Employee Referral Bonuses

Telehealth (MDLIVE)

Daily Pay through ZayZoon

Welcoming, team-driven workplace

Job summary

Fairfield Inn & Suites Knoxville Airport Alcoa is seeking a Front Desk Agent to warmly greet guests, assist with check-in/check-out, and manage registrations and billing with accuracy. You will handle reservations, answer questions, and provide local recommendations in a fast-paced hotel environment.

The role emphasizes outstanding guest service, teamwork, and adaptability to ensure memorable stays. Join a supportive team with career growth in hospitality.

Qualifications

• Guest service experience preferred
• Strong attention to detail
• Team player with a positive, professional attitude
• Excellent organizational skills
• Strong written and verbal communication skills
• Ability to multitask and stay calm in a fast-paced environment

Responsibilities

• Pridefully greet guests warmly and efficiently during check-in and check-out
• Complete guest registrations, secure payments, and verify or adjust billing as needed
• Confirm guest information, room rates, and room selections
• Create and code electronic room keys
• Assist guests with reservations, questions, and special requests in a friendly, professional, and timely manner
• Address guest concerns by researching, resolving, and negotiating solutions to ensure satisfaction
• Deliver high standards of service to consistently exceed guest expectations
• Anticipate guest needs and provide proactive service
• Implement creative solutions while following brand standards
• Maintain strong knowledge of hotel offerings, including: Hotel amenities and services, Room categories and rates, Packages and promotions
• Build strong, professional relationships with guests, clients, and groups
• Provide local area recommendations and information

Job description

Fairfield Inn & Suites Knoxville Airport Alcoa is seeking a Front Desk Agent to warmly greet guests, assist with check-in/check-out, and manage registrations and billing with accuracy. You will handle reservations, answer questions, and provide local recommendations in a fast-paced hotel environment.

The role emphasizes outstanding guest service, teamwork, and adaptability to ensure memorable stays. Join a supportive team with career growth in hospitality.