Front Desk & Guest Care — Weekend Shifts

Concord Hospitality Brand

Knoxville (TN)

On-site

USD 22,000 - 25,000

Part time

9 days ago

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Job summary

Concord Hospitality Brand in Knoxville, TN is seeking a Front Desk Clerk or Guest Services Clerk with weekend availability. The role involves ensuring a welcoming guest experience at the hotel front desk, handling inquiries, and supporting guests throughout their stay.

The position offers an hourly rate of $16.00 with options for both part-time and full-time schedules. Ideal candidates are service-focused, calm under pressure, and capable of professional communication with guests and team

Qualifications

Front desk experience or hospitality background preferred.
Strong communication and guest service orientation.
Ability to handle cash transactions and maintain accuracy.

Responsibilities

Assisting guests efficiently, courteously and professionally at all times
Maintain a high level of service and hospitality
Promptly and effectively deal with guest concerns or issues to ensure satisfaction
Post guest charges, collect payments and follow cash handling procedures
Handle guest mail and messages with privacy and professionalism
Be knowledgeable of hotel brand programs, offers and promotions
Communicate guest comments and concerns to departments and management
Respond quickly to calls, lobby visitors, and team members needing front desk assistance
Know hotel safety and emergency procedures