Weekend Front Desk & Guest Care Specialist

COP Knoxville LLC; Knoxville (TN); On-site; USD 18,000 - 26,000; Part time

Job summary

Concord Hospitality is seeking a Front Desk & Guest Care associate in Knoxville, requiring weekend availability. You will be at the hub of the hotel, engaging guests with a proactive, caring approach to ensure an exceptional stay.

Role responsibilities include assisting guests, maintaining service standards, addressing concerns promptly, posting charges, and coordinating with departments to resolve issues. The position offers $16.00 per hour with part-time and full-time options, fostering a

Responsibilities

• Assist guests efficiently, courteously and professionally at all times
• Maintain a high level of service and hospitality
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord
• Handle guest mail and messages with respect to privacy and professionalism
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
• Be a great communicator to various departments and management on guest comments and concerns
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
• Have full knowledge of hotel safety and emergency procedures

Job description

Concord Hospitality is seeking a Front Desk & Guest Care associate in Knoxville, requiring weekend availability. You will be at the hub of the hotel, engaging guests with a proactive, caring approach to ensure an exceptional stay.

Role responsibilities include assisting guests, maintaining service standards, addressing concerns promptly, posting charges, and coordinating with departments to resolve issues. The position offers $16.00 per hour with part-time and full-time options, fostering a