Guest Service Pro — Front Desk, DailyPay, Quarterly Bonus

LBA Hospitality; Nashville (TN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Quarterly bonus program

Paid time off

401k with Employer Match

DailyPay

Hotel discounts

Competitive wages

Job summary

LBA Hospitality is hiring a Guest Service Representative in Nashville, TN. This role handles front-desk duties, responds to guest needs, processes reservations and payments, and uses effective selling strategies to support hotel revenue. It may serve as Manager on Duty when assigned.

The position requires strong communication and customer-service skills, with a high school diploma preferred. On-site work includes varied shifts, with opportunities for employee discounts and a quarterly bonus

Qualifications

• Prior customer service, sales, reservations, or guest-relations experience preferred.
• High school diploma or equivalent preferred.
• Strong communication and problem-solving abilities.
• Dependable, detail-oriented and able to manage multiple priorities.

Responsibilities

• Welcome, register, and check out guests while protecting confidential information.
• Manage reservations, room assignments, cancellations and guest loyalty program.
• Answer calls and provide information about services, rates, and area.
• Post charges, prepare bills, collect payments, balance transactions.
• Verify payment methods and reconcile at end of shift.
• Promote hotel services, amenities, future reservations, and available room options.
• Identify sales opportunities and share leads with the team.
• Resolve guest concerns and document service-recovery efforts.
• Communicate special requests and maintenance needs across departments.
• Maintain a clean lobby and front-desk area.
• Assist housekeeping and other departments when needed.

Skills

Customer service

Communication skills

Problem solving

Conflict resolution

Attention to detail

Multi-tasking

Education

High school diploma or equivalent

Job description

LBA Hospitality is hiring a Guest Service Representative in Nashville, TN. This role handles front-desk duties, responds to guest needs, processes reservations and payments, and uses effective selling strategies to support hotel revenue. It may serve as Manager on Duty when assigned.

The position requires strong communication and customer-service skills, with a high school diploma preferred. On-site work includes varied shifts, with opportunities for employee discounts and a quarterly bonus