Guest Experience Associate – Front Desk & Reservations

COURTYARD - TRUSSVILLE; Birmingham (AL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Quarterly bonus

PTO and holidays

401k with Employer Match

DailyPay

Hotel discounts

Job summary

LBA Hospitality is hiring a Guest Service Representative to deliver a welcoming, memorable experience for every guest. The on-site role handles front-desk tasks, reservations, payments, and service recovery with professional selling strategies to support hotel revenue.

The position may also serve as Manager on Duty when assigned. Benefits include quarterly bonuses, PTO/holidays, 401k with employer match, DailyPay, hotel discounts, and more.

Qualifications

• Previous customer service, sales, reservations, or guest-relations experience preferred.
• High school diploma or equivalent preferred.
• Strong communication, problem-solving, conflict-resolution, and computer skills.
• Dependable, trustworthy, detail-oriented, and able to manage multiple priorities professionally.

Responsibilities

• Welcome, register, and check out guests while protecting confidential information and accommodating requests when possible.
• Manage reservations, room assignments, cancellations, special requests, and guest loyalty-program participation.
• Answer telephone calls and provide accurate information about hotel services, rates, amenities, and the surrounding area.
• Operate the property-management system to post charges, prepare bills, collect payments, and balance transactions.
• Verify payment methods and complete cash, check, credit-card, and departmental reconciliation at the end of each shift.
• Promote hotel services, amenities, future reservations, and available room options.
• Identify potential sales opportunities and share leads with the appropriate team member.
• Resolve guest concerns professionally and document service-recovery efforts.
• Communicate special requests, late checkouts, maintenance needs, and other important information across departments and shifts.
• Maintain a clean, organized lobby, market, dining, and front-desk area.
• Follow all guest-privacy, safety, security, cash-handling, and emergency procedures.
• Assist housekeeping, laundry, food and beverage, or other departments when operational needs require.

Skills

Customer service

Sales

Reservations

Guest relations

Communication skills

Education

High school diploma

Tools

Property Management System

Job description

LBA Hospitality is hiring a Guest Service Representative to deliver a welcoming, memorable experience for every guest. The on-site role handles front-desk tasks, reservations, payments, and service recovery with professional selling strategies to support hotel revenue.

The position may also serve as Manager on Duty when assigned. Benefits include quarterly bonuses, PTO/holidays, 401k with employer match, DailyPay, hotel discounts, and more.