Guest Service Pro - Front Desk at Growing Hotel (401k+PTO)

MainStay Suites Salt Lake City Fort Union; Salt Lake City (UT); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health Vision Dental Insurance

401(k) with Employer Match

Paid time off for all associates

Six holidays for full-time associates

Time and half on designated holidays

Employee Assistance Program

Job summary

Gulf Coast Hotel Management, Inc. at MainStay Suites Salt Lake City is seeking a Guest Service Representative to warmly welcome guests, check them in and out, manage reservations, and resolve issues while maintaining the highest service standards.

The ideal candidate communicates clearly, stays positive, and demonstrates honesty and integrity in every interaction. This is a full-time role with a supportive environment and growth opportunities within the brand.

Qualifications

• Excellent communication skills.
• Positive attitude and customer-focused mindset.
• Strong dedication to providing high-quality service.
• Honesty and integrity must guide all interactions.

Responsibilities

• Greet guests and manage check-in/check-out processes.
• Handle reservations and update guest information accurately.
• Resolve guest issues promptly with a friendly, solution-focused approach.
• Provide outstanding customer service to all hotel guests.

Skills

Communication skills

Positive attitude

Customer service

Honesty and integrity

Job description

Gulf Coast Hotel Management, Inc. at MainStay Suites Salt Lake City is seeking a Guest Service Representative to warmly welcome guests, check them in and out, manage reservations, and resolve issues while maintaining the highest service standards.

The ideal candidate communicates clearly, stays positive, and demonstrates honesty and integrity in every interaction. This is a full-time role with a supportive environment and growth opportunities within the brand.