Guest Services Pro: Front Desk & Reservations

ESA Management, LLC; Midvale (UT); Hybrid; USD 18.000 - 26.000; Vollzeit

Benefits dieser Stelle

Weekly paid payroll

Vision insurance

401(k) savings plan

Employee Assistance Program (EAP)

Employee perks program

Zusammenfassung

ESA Management, LLC is seeking a Guest Services Representative to support the Salt Lake City property. You will welcome guests, answer phones, check guests in and out, and handle payments according to company guidelines.

You will also maintain daily front desk paperwork and ensure safety procedures are followed. Additionally, you will assist with reservations, promote ESA’s service culture, resolve guest issues through Make it Right, and keep the lobby and back-office areas organized.

Qualifikationen

• High School Diploma or GED or equivalent experience.
• Strong English communication skills.
• Experience with front desk operations is a plus.

Aufgaben

• Assist guests, answer phones, check in/out, and collect payment.
• Process reservations and maintain front desk paperwork, ensuring safety procedures.
• Promote ESA service culture and resolve guest issues to uphold guest satisfaction.

Kenntnisse

English proficiency

PMS experience

Safety procedures

Reporting

Basic math

Judgement

Issue resolution

Ausbildung

High School Diploma or GED

Tools

Property Management System (PMS)

Jobbeschreibung

ESA Management, LLC is seeking a Guest Services Representative to support the Salt Lake City property. You will welcome guests, answer phones, check guests in and out, and handle payments according to company guidelines.

You will also maintain daily front desk paperwork and ensure safety procedures are followed. Additionally, you will assist with reservations, promote ESA’s service culture, resolve guest issues through Make it Right, and keep the lobby and back-office areas organized.