Guest Service Representative (GSR)

MainStay Suites Salt Lake City Fort Union; Salt Lake City (UT); Sur place; USD 28 000 - 36 000; Plein temps

Avantages offerts par ce poste

Health Vision Dental Insurance

401(k) with Employer Match

Paid time off for all associates

Six holidays for full-time associates

Time and half on designated holidays

Employee Assistance Program

Résumé du poste

Gulf Coast Hotel Management, Inc. at MainStay Suites Salt Lake City is seeking a Guest Service Representative to warmly welcome guests, check them in and out, manage reservations, and resolve issues while maintaining the highest service standards.

The ideal candidate communicates clearly, stays positive, and demonstrates honesty and integrity in every interaction. This is a full-time role with a supportive environment and growth opportunities within the brand.

Qualifications

• Excellent communication skills.
• Positive attitude and customer-focused mindset.
• Strong dedication to providing high-quality service.
• Honesty and integrity must guide all interactions.

Responsabilités

• Greet guests and manage check-in/check-out processes.
• Handle reservations and update guest information accurately.
• Resolve guest issues promptly with a friendly, solution-focused approach.
• Provide outstanding customer service to all hotel guests.

Connaissances

Communication skills

Positive attitude

Customer service

Honesty and integrity

Description du poste

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Guest Service Representative (GSR)

Salt Lake City, UT, US

4 days ago Requisition ID: 4564

The Guest Service Representative is a team member of the MainStay Suites Salt Lake City location. This is a well-established Choice Hotels extended stay brand.

In addition to being part of an established brand, Gulf Coast Hotel Management, Inc. is a dynamic, growing, and evolving employer. Even though our hotels are primarily places to work and earn a living, Gulf Coast offers more than that! We provide a friendly atmosphere where you can work, grow and advance in a supportive environment. We care about our team, and we’re committed to supporting our Associates.

The Guest Service Representative is the face of the hotel. In this role you will be responsible for providing outstanding customer service to all hotel guests, checking guests in and out of the hotel, managing reservations, and resolving any guest issues that arise. The ideal candidate will have excellent communication skills, a positive attitude, and a strong dedication to providing the highest level of service. Honesty and integrity must be paramount in all that you do.

What We Offer

• Health, Vision, and Dental Insurance for Full Time Associates
• 401(k) with Employer Match for all Associates
• Paid time off for ALL Associates per Associate Guide
• Company pays six holidays for Full Time Associates
• Time and half for hours worked on designated holidays for all Associates.
• Employee Assistance Program for Associates and household members