Guest Services Pro – Craft Memorable Hotel Stays

UT- Hyatt House Salt Lake City Downtown; Salt Lake City (UT); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Worldwide hotel discounts

Complimentary stays

Paid Volunteer Hours

Job summary

Hyatt House Salt Lake City Downtown is seeking a Guest Services Representative to provide courteous, prompt service to our guests. You will handle phones, reservations, and check-in/out while delivering a memorable, personalized experience.

The role emphasizes guest satisfaction, using a property management system, and maintaining a high standard of service in a fast-paced hotel environment. Shift flexibility includes mornings and evenings, weekends, and holidays.

Qualifications

• Customer service experience.
• Accurate cash handling experience.
• Strong oral and written communication skills.
• Strong attention to detail and organizational skills.
• Positive attitude, outgoing and friendly.
• Ability to work effectively in a fast-paced setting.

Responsibilities

• Answer phones, make reservations, check guests in/out, and interact with guests to create a memorable experience.
• Use property management system to process reservations, check-in/out, and payments.
• Respond promptly to guest requests and issues, aiming to exceed guest expectations.
• Utilize sales techniques to maximize occupancy and revenue.

Skills

Customer service

Cash handling

Oral & written communication

Attention to detail

Positive attitude

Fast-paced work

Job description

Hyatt House Salt Lake City Downtown is seeking a Guest Services Representative to provide courteous, prompt service to our guests. You will handle phones, reservations, and check-in/out while delivering a memorable, personalized experience.

The role emphasizes guest satisfaction, using a property management system, and maintaining a high standard of service in a fast-paced hotel environment. Shift flexibility includes mornings and evenings, weekends, and holidays.