Guest Service Pro Flexible Shifts & Campus Perks

Tricoci University of Beauty Culture; Elgin (IL); On-site; USD 20,664 - 22,041; Full time

Benefits offered by this job

Generous Paid Time Off

401K Plan

Access to CEU Classes

Complimentary Services at our Student

Discounts on products

Career Advancement

Rewarding and Dynamic Work Environment

Job summary

Tricoci University of Beauty Culture in Elgin, IL is seeking a Substitute Guest Service Representative to support peak times and cover for staff absences at our campus. You will greet guests and students, answer inquiries about programs and services, schedule appointments, and maintain accurate records of interactions.

The role emphasizes friendly service, teamwork, and flexible shifts, including weekdays and evenings.

Qualifications

• Previous experience in customer service or a guest-facing role is preferred.
• Strong verbal communication and interpersonal skills to engage effectively with guests and students.
• Excellent organizational abilities with a knack for multitasking.
• Proficiency in Microsoft Office Suite; experience with CRM software is advantageous.
• A friendly demeanor and positive attitude focused on guest satisfaction.

Responsibilities

• Greet guests and students in a friendly and professional manner.
• Manage incoming calls and inquiries, providing detailed information about programs and services.
• Schedule and coordinate appointments for beauty services and other university offerings.
• Maintain accurate records of guest interactions and communications.
• Address and resolve guest concerns with professionalism and care.
• Collaborate with team members to ensure smooth operations and exceptional guest experiences.
• Assist with administrative tasks and other duties as assigned.

Skills

Customer service

Communication

Multitasking

MS Office

CRM

Tools

CRM software

Job description

Tricoci University of Beauty Culture in Elgin, IL is seeking a Substitute Guest Service Representative to support peak times and cover for staff absences at our campus. You will greet guests and students, answer inquiries about programs and services, schedule appointments, and maintain accurate records of interactions.

The role emphasizes friendly service, teamwork, and flexible shifts, including weekdays and evenings.