Guest Service Representative - Substitute

Tricoci University of Beauty Culture; Bridgeview (IL); On-site; USD 20,664 - 22,317; Part time

Benefits offered by this job

Generous Paid Time Off

401K Plan

Access to Continuing Education Units (CEU) Classes

Complimentary Services at our Student Clinic

Product Discounts

Opportunities for Career Advancement

A Rewarding and Dynamic Work Environment

Job summary

A prestigious beauty education institution located in Illinois seeks a Substitute Guest Service Representative to ensure outstanding service to guests and students during busy times. This role entails greeting visitors, managing inquiries, and maintaining operations at the front desk. Candidates should possess strong communication skills, a high school diploma, and some customer service experience. Enjoy flexible scheduling and generous benefits in a rewarding work environment.

Qualifications

• Experience in customer service or front desk roles is advantageous.
• Proficiency with Microsoft Office and basic computer skills.
• Availability to work as a substitute including weekdays, evenings, or weekends.

Responsibilities

• Greet and assist guests and students in a friendly and professional manner.
• Handle incoming calls and respond to inquiries about programs, services, and appointments.
• Schedule appointments and maintain accurate records of guest interactions.
• Address concerns or feedback from guests promptly and effectively.

Skills

Strong verbal and written communication skills

Excellent organizational skills

Positive attitude

Flexibility to adapt to varying schedules

Education

High school diploma or equivalent

Additional education in customer service or hospitality

Tools

Microsoft Office

CRM systems

Job description

Join Tricoci University as a Guest Service Representative - Substitute!

About Tricoci University

Tricoci University of Beauty Culture is renowned for providing top-quality beauty education and fostering a supportive learning environment. We are committed to helping students achieve their professional goals while offering exceptional customer service to all visitors.

Position Overview

As a Substitute Guest Service Representative, you will provide essential coverage by delivering outstanding service to guests and students during periods of staff absence or increased demand. You will serve as a key point of contact, ensuring smooth and efficient operations for the university's front desk during your shifts.

Key Responsibilities

• Greet and assist guests and students in a friendly and professional manner.
• Handle incoming calls and respond to inquiries about programs, services, and appointments.
• Schedule appointments and maintain accurate records of guest interactions.
• Address concerns or feedback from guests promptly and effectively.
• Collaborate with team members to maintain a positive and organized work environment.
• Support administrative duties as required to facilitate university operations.

Why Work With Us?

• Work with a respected institution focused on excellence in beauty education.
• Enjoy a collaborative and supportive team culture.
• Flexible scheduling accommodating various availability.
• Opportunities for professional growth and development.
• Employee discounts on beauty services and products.

Requirements and Qualifications

• High school diploma or equivalent; additional education in customer service or hospitality preferred.
• Experience in customer service or front desk roles is advantageous.
• Strong verbal and written communication skills.
• Excellent organizational skills with the ability to multitask efficiently.
• Proficiency with Microsoft Office and basic computer skills; familiarity with CRM systems is a plus.
• Positive attitude and flexibility to adapt to varying schedules.
• Availability to work as a substitute including weekdays, evenings, or weekends as needed.

Benefits

• Generous Paid Time Off.
• 401K Plan.
• Access to Continuing Education Units (CEU) Classes.
• Complimentary Services at our Student Clinic.
• Product Discounts.
• Opportunities for Career Advancement.
• A Rewarding and Dynamic Work Environment.

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $15.00 and $16.20/hr. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.

Job Description May Be Written With the Assistance AI.

Tricoci University of Beauty Culture, LLC is an E-Verify employer. E-Verify is a registered trademark of the U.S. Department of Homeland Security. The E-Verify Participation Poster and Right to Work Poster are available for your review.