Guest Service Representative - Substitute

Tricoci University; Indiana (PA); On-site; USD 19,286 - 20,664; Part time

Benefits offered by this job

Generous Paid Time Off

401K Plan

Access to Continuing Education Units (CEU) Classes

Complimentary Services at our Student Clinic

Product Discounts

Opportunities for Career Advancement

A Rewarding and Dynamic Work Environment

Job summary

A beauty education institution is seeking a Substitute Guest Service Representative to provide outstanding service during peak times. This role involves greeting guests, handling calls, and scheduling appointments. Ideal candidates will have strong communication skills, experience in customer service, and a friendly attitude. We offer flexible hours, generous PTO, and opportunities for growth in a collaborative environment. Join us and contribute to our mission of excellence in beauty education.

Qualifications

• High school diploma or equivalent; coursework in hospitality or customer service is a plus.
• Previous experience in customer service or a similar role is preferred.
• Strong communication skills and a friendly, approachable attitude.
• Excellent organizational skills and the ability to multitask.
• Proficiency in Microsoft Office Suite; experience with CRM software is beneficial.
• A positive demeanor and a strong dedication to providing exceptional customer service.
• Availability for flexible scheduling, including weekdays, evenings, and weekends.

Responsibilities

• Greet and assist guests and students with a warm and professional demeanor.
• Handle incoming phone calls and provide accurate information about our programs and services.
• Schedule and confirm appointments for beauty treatments and consultations.
• Maintain accurate records of guest interactions and service appointments.
• Address guest inquiries and concerns promptly and with care.
• Collaborate effectively with team members to support smooth operations.
• Perform administrative tasks as needed to enhance the guest experience.

Skills

Customer service

Communication

Organizational skills

Multitasking

Microsoft Office Suite

Education

High school diploma or equivalent

Tools

CRM software

Job description

Join Our Team as a Substitute Guest Service Representative at Tricoci University!

At Tricoci University of Beauty Culture, we are dedicated to providing high-quality beauty education and exceptional service to our students and guests. Our focus is on creating a nurturing environment that fosters both learning and personal growth.

Position Overview:

As a Substitute Guest Service Representative, you will play a crucial role in ensuring that our guests and students receive outstanding service during peak times and staff shortages. Your proactive approach and exceptional interpersonal skills will help create a welcoming atmosphere at our campus.

Key Responsibilities:

• Greet and assist guests and students with a warm and professional demeanor.
• Handle incoming phone calls and provide accurate information about our programs and services.
• Schedule and confirm appointments for beauty treatments and consultations.
• Maintain accurate records of guest interactions and service appointments.
• Address guest inquiries and concerns promptly and with care.
• Collaborate effectively with team members to support smooth operations.
• Perform administrative tasks as needed to enhance the guest experience.

Why Work With Us?

• Be part of a respected institution focused on beauty education and student success.
• Experience a supportive work environment that values collaboration and teamwork.
• Flexible scheduling options that can accommodate your availability.
• Opportunities for professional and personal growth within the beauty industry.
• Employee discounts on beauty services and products.
• Day and Evening Shifts Available

Qualifications:

• High school diploma or equivalent; coursework in hospitality or customer service is a plus.
• Previous experience in customer service or a similar role is preferred.
• Strong communication skills and a friendly, approachable attitude.
• Excellent organizational skills and the ability to multitask.
• Proficiency in Microsoft Office Suite; experience with CRM software is beneficial.
• A positive demeanor and a strong dedication to providing exceptional customer service.
• Availability for flexible scheduling, including weekdays, evenings, and weekends.

Benefits:

• Generous Paid Time Off
• 401K Plan
• Access to Continuing Education Units (CEU) Classes
• Complimentary Services at our Student Clinic
• Product Discounts
• Opportunities for Career Advancement
• A Rewarding and Dynamic Work Environment

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $14.00 and $15.00/hr. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.

Job Description may be written with the assistance AI