Guest Service Pro: Flexible Hours & Growth

Tricoci University; Rockford (IL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Generous Paid Time Off

401K Plan

CEU Classes

Complimentary Services at Student Club

Product Discounts

Career Advancement

Dynamic Work Environment

Job summary

Tricoci University of Beauty Culture is seeking a Guest Service Representative to be the vital link between guests and our services. You will greet visitors, manage inquiries, and schedule appointments, ensuring a welcoming and memorable experience in our student-focused environment.

Ideal candidates have strong communication, organization, and multitasking skills, with a proactive attitude and a commitment to outstanding service.

Qualifications

• High school diploma or equivalent; hospitality or customer-service training is a plus.
• Experience in customer service or guest relations is preferred.
• Excellent communication and a friendly, approachable demeanor.
• Strong organizational and multitasking abilities to handle varying tasks.
• Proficiency with Microsoft Office; familiarity with CRM software is a plus.
• Proactive attitude and commitment to exceptional service.
• Flexible scheduling including weekdays, evenings, and weekends.

Responsibilities

• Greet guests and students with a friendly, professional demeanor.
• Answer calls and inquiries with accurate information about programs and services.
• Schedule appointments for beauty treatments and consultations.
• Maintain accurate records of client interactions and appointments.
• Address guest concerns promptly and provide solutions.
• Collaborate with team to enhance the guest experience.
• Assist with administrative tasks to support daily operations.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Education

High school diploma

Hospitality training

Tools

Microsoft Office

CRM software

Job description

Tricoci University of Beauty Culture is seeking a Guest Service Representative to be the vital link between guests and our services. You will greet visitors, manage inquiries, and schedule appointments, ensuring a welcoming and memorable experience in our student-focused environment.

Ideal candidates have strong communication, organization, and multitasking skills, with a proactive attitude and a commitment to outstanding service.