Guest Experience Associate — Flexible Hours & Perks

Tricoci University of Beauty Culture; Rockford (IL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Generous Paid Time Off

401K Plan

CEU Classes

Complimentary Services at Student Clin

Product Discounts

Career Advancement

Dynamic Work Environment

Job summary

Tricoci University of Beauty Culture in Rockford, IL is seeking a Guest Service Representative to be the welcoming front line for students and clients. You will greet guests, answer inquiries, schedule beauty consultations, and keep precise records of appointments in a busy student clinic.

The role emphasizes excellent communication, organizational skills, and a proactive attitude to ensure a superior customer experience while supporting campus operations.

Qualifications

• High school diploma or equivalent; hospitality or customer service education is a plus.
• Previous customer service or guest relations experience preferred.
• Excellent communication skills and a friendly, approachable demeanor.
• Strong organizational and multitasking abilities to manage varying responsibilities.
• Proficiency in Microsoft Office Suite; experience with CRM software is a plus.
• A proactive attitude and a commitment to delivering exceptional customer service.
• Availability for flexible scheduling, including weekdays, evenings, and weekends.

Responsibilities

• Greet guests and students with a friendly and professional demeanor.
• Manage incoming phone calls and inquiries, providing accurate information about our programs and services.
• Schedule appointments for beauty treatments and consultations.
• Maintain accurate records of client interactions and appointment details.
• Address guest concerns and inquiries promptly, providing solutions and support.
• Work collaboratively with team members to enhance the guest experience.
• Assist with administrative tasks as required to support overall operations.

Skills

Customer service

Communication

Multitasking

Organization

CRM software

Microsoft Office

Proactive attitude

Education

High school diploma or equivalent

Hospitality or customer service education a plus

Tools

CRM software

MS Office

Job description

Tricoci University of Beauty Culture in Rockford, IL is seeking a Guest Service Representative to be the welcoming front line for students and clients. You will greet guests, answer inquiries, schedule beauty consultations, and keep precise records of appointments in a busy student clinic.

The role emphasizes excellent communication, organizational skills, and a proactive attitude to ensure a superior customer experience while supporting campus operations.