Guest Experience Specialist

Peachtree Group Hospitality Management; Florence (KY); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Fund

Job summary

Peachtree Group Hospitality Management is seeking a Guest Service Agent to warmly welcome guests, process check-ins/outs, secure payments, and assist with reservations while upholding brand standards. This role aims to anticipate guest needs and provide timely, high-quality service.

Ideal candidates will have strong communication skills, a customer-focused mindset, and the ability to handle billing adjustments as needed. Competitive benefits accompany this position.

Qualifications

• Previous guest service experience preferred.
• Strong communication and problem-solving skills.
• Ability to work weekends/holidays.

Responsibilities

• Process check-ins and check-outs accurately.
• Handle payments and verify billing.
• Assist guests with reservations and requests.

Skills

Guest service

Communication

Customer focus

Problem solving

Education

High school diploma

Tools

POS systems

Reservation software

Job description

Peachtree Group Hospitality Management is seeking a Guest Service Agent to warmly welcome guests, process check-ins/outs, secure payments, and assist with reservations while upholding brand standards. This role aims to anticipate guest needs and provide timely, high-quality service.

Ideal candidates will have strong communication skills, a customer-focused mindset, and the ability to handle billing adjustments as needed. Competitive benefits accompany this position.