Guest Service Manager — Front Desk Lead & Growth

Vista Host Inc.; Orange Beach (AL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Bonuses

Paid time off

Health insurance

Vision/Dental insurance

Life insurance

401k

Employee discounts

EAP

Growth opportunities

Job summary

Vista Host Inc. in Orange Beach, AL is seeking a Guest Service Manager to oversee front desk operations, manage reservations, and ensure guest satisfaction across departments.

The ideal candidate will lead, train, and support front desk staff, handle guest inquiries and escalations, and maintain a welcoming, high-service environment with strong communication. Competitive salary and a comprehensive benefits package are offered.

Qualifications

• Experience in front desk or guest service preferred.
• Strong communication and leadership skills.
• Ability to train, supervise, and support front desk staff.

Responsibilities

• Ensure the front desk is tidy and fully stocked with necessary materials (e.g., key cards, guest packets, etc.).
• Train, supervise, and support front desk staff, ensuring that all front-of-house positions are covered throughout shifts.
• Recruit and train new employees to maintain a high level of guest service.
• Create, organize, and manage schedules for all front office employees.
• Assign tasks and monitor front desk performance to ensure timely, accurate customer service.
• Handle guest complaints and specific requests, providing prompt and effective resolutions.
• Troubleshoot emergencies and unexpected situations as they arise.
• Monitor office supplies and place orders as needed to maintain adequate stock levels.
• Review and respond to in-house and third-party guest reviews, ensuring feedback is addressed constructively.
• Perform other duties as assigned by management.

Skills

Front desk operations

Guest service leadership

Staff training

Communication skills

Problem solving

Shift supervision

Job description

Vista Host Inc. in Orange Beach, AL is seeking a Guest Service Manager to oversee front desk operations, manage reservations, and ensure guest satisfaction across departments.

The ideal candidate will lead, train, and support front desk staff, handle guest inquiries and escalations, and maintain a welcoming, high-service environment with strong communication. Competitive salary and a comprehensive benefits package are offered.