Guest Service Associate - Front Desk (Full-Time)

Vista Host Hotels Management & Development; Austin (TX); On-site; USD 32,000 - 45,000; Full time

Job summary

Vista Host Inc. is seeking a Guest Service Representative to provide exceptional front desk and guest support from check-in to check-out. You will create a smooth, friendly experience by answering questions, resolving concerns with care, and coordinating with the team to keep operations running smoothly.

The role emphasizes a warm, professional demeanor, accuracy in guest documentation, and collaboration with housekeeping to deliver memorable stays in a hospitality-focused environment.

Qualifications

• Friendly communication and a customer-first mindset.
• Ability to work in a fast-paced environment and juggle multiple tasks.
• Attention to detail and accuracy in tasks.
• Calm, kind, and solution-focused when resolving issues.
• Reliable with a team-first attitude.

Responsibilities

• Welcome guests with a friendly, professional attitude.
• Handle check-in/check-out and reservation questions accurately.
• Answer phone and guest inquiries with clear information and support.
• Address guest requests and resolve issues, escalating when needed.
• Ensure guest documentation and payments are completed correctly.
• Coordinate with housekeeping and other departments to support guest experience.
• Maintain a clean, organized front desk area.

Skills

Friendly communication

Customer service

Multitasking

Attention to detail

Calm under pressure

Team player

Job description

Vista Host Inc. is seeking a Guest Service Representative to provide exceptional front desk and guest support from check-in to check-out. You will create a smooth, friendly experience by answering questions, resolving concerns with care, and coordinating with the team to keep operations running smoothly.

The role emphasizes a warm, professional demeanor, accuracy in guest documentation, and collaboration with housekeeping to deliver memorable stays in a hospitality-focused environment.