Guest Experience Lead - Front Desk

Spectrum Resorts; Orange Beach (AL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Dental insurance

Employee discounts

Job summary

Spectrum Resorts is seeking a Front Desk Agent to create first impressions of world-class service for guests at our resort in Orange Beach, AL. You will handle check-in/out, provide local information, and resolve guest inquiries with prompt, courteous service.

Responsibilities include preparing arrival packets, assisting with reservations, answering calls, and contributing to a seamless guest experience. Prior front desk experience is a plus.

Qualifications

• Excellent written and verbal communication.
• Must have above average computer skills with Microsoft Office knowledge and the ability to learn property-specific systems.
• Must be self-motivated with ability to in a team environment.
• Must have excellent guest service and problem resolution skills.
• Prior Front Desk experience a plus!

Responsibilities

• Prepare arrival information including key packets.
• Check guests in/out and share resort and local information.
• Assist guests with issues and problem resolution.
• Answer calls and assist guests with reservation inquiries and questions.
• Perform other duties as assigned.

Skills

Communication skills

Computer skills

Team player

Guest service

Problem resolution

Front desk experience

Tools

Microsoft Office

Reservation software

Job description

Spectrum Resorts is seeking a Front Desk Agent to create first impressions of world-class service for guests at our resort in Orange Beach, AL. You will handle check-in/out, provide local information, and resolve guest inquiries with prompt, courteous service.

Responsibilities include preparing arrival packets, assisting with reservations, answering calls, and contributing to a seamless guest experience. Prior front desk experience is a plus.