Guest Experience Manager - Front Desk Leader

VISTA HOST INC; Orange Beach (AL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Bonuses

Paid time off

Insurance – health/vision/dental

Life insurance

401k program

Employee discounts

EAP

Job summary

VISTA HOST INC is seeking a Guest Service Manager in Orange Beach, Alabama, to lead front desk operations and ensure guest satisfaction. The role involves coordinating reservations, supervising staff, and handling guest inquiries across departments.

You will train team members, manage schedules, and respond to guest needs with professionalism, aiming to elevate service quality and guest experiences across Vista Host properties.

Qualifications

• Excellent English communication skills, both written and verbal.
• Ability to stand for long periods and to lift up to 20 lbs.
• Previous front desk or guest service experience is preferred but not required.

Responsibilities

• Coordinate front desk activities and supervise staff.
• Manage reservations and guest requests, escalating when needed.
• Address guest complaints promptly and professionally.
• Review guest reviews and implement improvement actions.
• Support front-of-house operations and cross-department communications.

Skills

Guest service leadership

Staff training

Reservations management

Customer relations

Job description

VISTA HOST INC is seeking a Guest Service Manager in Orange Beach, Alabama, to lead front desk operations and ensure guest satisfaction. The role involves coordinating reservations, supervising staff, and handling guest inquiries across departments.

You will train team members, manage schedules, and respond to guest needs with professionalism, aiming to elevate service quality and guest experiences across Vista Host properties.