Front Desk Leader: Elevate Guest Experience & Growth

LTSi; Murfreesboro (TN); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Travel discounts

Performance bonuses

Monthly team celebrations

Job summary

A&R Group in Gulf Shores, AL is seeking a Front Desk Manager to lead our guest services team and ensure smooth check-ins, check-outs, and seamless service throughout stays.

The role emphasizes hospitality leadership, schedule management, and problem-solving to uphold five-star guest experiences. Candidates should have 2–3 years of supervisory front desk experience and be adept with PMS tools.

Qualifications

• 2-3 years of hotel front desk or supervisory experience.
• Strong verbal and written communication skills.
• Proficiency with hotel operations tools like Quore.

Responsibilities

• Lead, train, and motivate front desk associates to deliver excellent guest experiences.
• Oversee daily front desk operations including check-ins and check-outs.
• Set the tone for exceptional hospitality from guest arrival to departure.
• Handle escalated guest concerns with professionalism and care.
• Monitor reservations, room assignments, and guest communications for efficiency.

Skills

Front desk supervision

Guest service

Team leadership

PMS proficiency

Communication skills

Problem-solving

Tools

Quore

Job description

A&R Group in Gulf Shores, AL is seeking a Front Desk Manager to lead our guest services team and ensure smooth check-ins, check-outs, and seamless service throughout stays.

The role emphasizes hospitality leadership, schedule management, and problem-solving to uphold five-star guest experiences. Candidates should have 2–3 years of supervisory front desk experience and be adept with PMS tools.