Front Desk Lead & Guest Experience Supervisor

Vista Host Hotels Management & Development; West Palm Beach (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

Vista Host Hotels Management & Development is seeking a Front Desk Lead / Supervisor in West Palm Beach to deliver high-quality guest service and keep front office operations running smoothly. This leadership role involves guiding shift tasks, greeting guests, handling check-ins/outs, resolving escalated issues, and coordinating with housekeeping and maintenance to ensure ready rooms.

Strong communication, problem-solving under pressure, and flexibility to work nights, weekends, and holidays are

Qualifications

• Minimum 1 year of front desk or hotel customer service experience; leadership preferred.
• High school diploma or equivalent; hospitality degree is a plus.
• Proficiency with hotel software such as Opera or Cloudbeds and general computer literacy.
• Strong communication, problem-solving under pressure, and a friendly, welcoming attitude.
• Ability to work varied shifts, including weekends, nights, and holidays

Responsibilities

• Lead front desk team and supervise daily shift tasks.
• Greet guests, manage check-in/check-out, promote loyalty programs.
• Handle escalated guest complaints and find speedy solutions.
• Coordinate with housekeeping and maintenance to verify ready rooms and address property needs

Skills

Leadership

Guest service

Communication

Problem solving

Schedule flexibility

Education

High School Diploma

Hospitality degree

Tools

Opera PMS

Cloudbeds

Job description

Vista Host Hotels Management & Development is seeking a Front Desk Lead / Supervisor in West Palm Beach to deliver high-quality guest service and keep front office operations running smoothly. This leadership role involves guiding shift tasks, greeting guests, handling check-ins/outs, resolving escalated issues, and coordinating with housekeeping and maintenance to ensure ready rooms.

Strong communication, problem-solving under pressure, and flexibility to work nights, weekends, and holidays are