Front Desk Lead

Vista Host Hotels Management & Development; West Palm Beach (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

Vista Host Hotels Management & Development is seeking a Front Desk Lead / Supervisor in West Palm Beach to deliver high-quality guest service and keep front office operations running smoothly. This leadership role involves guiding shift tasks, greeting guests, handling check-ins/outs, resolving escalated issues, and coordinating with housekeeping and maintenance to ensure ready rooms.

Strong communication, problem-solving under pressure, and flexibility to work nights, weekends, and holidays are

Qualifications

• Minimum 1 year of front desk or hotel customer service experience; leadership preferred.
• High school diploma or equivalent; hospitality degree is a plus.
• Proficiency with hotel software such as Opera or Cloudbeds and general computer literacy.
• Strong communication, problem-solving under pressure, and a friendly, welcoming attitude.
• Ability to work varied shifts, including weekends, nights, and holidays

Responsibilities

• Lead front desk team and supervise daily shift tasks.
• Greet guests, manage check-in/check-out, promote loyalty programs.
• Handle escalated guest complaints and find speedy solutions.
• Coordinate with housekeeping and maintenance to verify ready rooms and address property needs

Skills

Leadership

Guest service

Communication

Problem solving

Schedule flexibility

Education

High School Diploma

Hospitality degree

Tools

Opera PMS

Cloudbeds

Job description

Job Overview And Role Summary

Role: Front Desk Lead / Supervisor. Reports To: Front Office Manager or General Manager. Core Goal: Deliver high-quality guest service while keeping front office operations running smoothly and efficiently.

Key Responsibilities

• Team Leadership: Train new front desk agents, guide daily shift tasks, and model professional behavior.
• Guest Services: Greet guests, manage fast check-ins and check-outs, and promote hotel amenities or loyalty programs.
• Issue Resolution: Handle escalated guest complaints and find quick, satisfying solutions.
• Department Coordination: Communicate closely with housekeeping and maintenance to verify ready rooms and address property needs.

Administrative Tasks

Balance shift paperwork, audit cash drawers, and update booking records via property management systems (PMS).

Qualifications And Skills

• Experience: 1 to 3 years of hotel customer service or front desk experience, with prior leadership or supervisory background preferred.
• Education: High school diploma or equivalent; a hospitality degree is a plus.
• Technical Skills: Strong computer literacy, including experience with hotel software like Opera or Cloudbeds.
• Soft Skills: Excellent communication, problem-solving under pressure, and a friendly, welcoming attitude.
• Schedule Flexibility: Ability to work varied shifts, including weekends, nights, and holidays

The Vista Host Promise

We will inspire unlimited potential for every Vista Host associate and hotel guest. We will do this by serving all whom we encounter with genuine kindness and exceptional hospitality. With these efforts, we will empower, and always advocate for, every person’s experience to result in their heartfelt desire to return.