Guest Service Manager

VISTA HOST INC; Orange Beach (AL); Vor Ort; USD 42.000 - 54.000; Vollzeit

Benefits dieser Stelle

Bonuses

Paid time off

Insurance – health/vision/dental

Life insurance

401k program

Employee discounts

EAP

Zusammenfassung

VISTA HOST INC is seeking a Guest Service Manager in Orange Beach, Alabama, to lead front desk operations and ensure guest satisfaction. The role involves coordinating reservations, supervising staff, and handling guest inquiries across departments.

You will train team members, manage schedules, and respond to guest needs with professionalism, aiming to elevate service quality and guest experiences across Vista Host properties.

Qualifikationen

• Excellent English communication skills, both written and verbal.
• Ability to stand for long periods and to lift up to 20 lbs.
• Previous front desk or guest service experience is preferred but not required.

Aufgaben

• Coordinate front desk activities and supervise staff.
• Manage reservations and guest requests, escalating when needed.
• Address guest complaints promptly and professionally.
• Review guest reviews and implement improvement actions.
• Support front-of-house operations and cross-department communications.

Kenntnisse

Guest service leadership

Staff training

Reservations management

Customer relations

Jobbeschreibung

POSITION TITLE: Guest Service Manager

REPORTS TO: General Manager

POSITION SUMMARY

The Guest Service Manager is a dynamic, multi-dimensional role responsible for

coordinating front desk activities, managing reservations, and ensuring the complete

satisfaction of all guests. This role involves handling communications across departments,

managing guest requests, and supporting front-of-house operations.

WHO IS THIS POSITION FOR?

The Guest Service Manager role is ideal for someone who:

• Thrives in a fast-paced environment, handling multiple tasks simultaneously.
• Is passionate about guest service and can lead by example, maintaining a positive and welcoming atmosphere.
• Has strong communication and leadership skills, with the ability to train, supervise, and support front desk staff.
• Enjoys problem-solving and is capable of managing guest inquiries and escalations efficiently.

WHY WORK FOR US?

• Competitive salary with opportunities for performance-based bonuses.
• Vacation / Sick / Bereavement / Holiday Pay.
• Health/Vision/Dental Insurance.
• Life / STD Insurance.
• 401k Program.
• Employee Discounts (Brand Hotels & Company Hotels).
• Free, Third-Party Employee Assistance Program (personal and professional).
• Growth opportunities within Vista Host’s portfolio of properties.

DUTIES AND RESPONSIBILITIES

• Ensure the front desk is tidy and fully stocked with necessary materials (e.g., key cards, guest packets, etc.).
• Train, supervise, and support front desk staff, ensuring that all front-of-house positions are covered throughout shifts.
• Recruit and train new employees to maintain a high level of guest service.
• Create, organize, and manage schedules for all front office employees.
• Assign tasks and monitor front desk performance to ensure timely, accurate customer service.
• Handle guest complaints and specific requests, providing prompt and effective resolutions.
• Troubleshoot emergencies and unexpected situations as they arise.
• Monitor office supplies and place orders as needed to maintain adequate stock levels.
• Review and respond to in-house and third-party guest reviews, ensuring feedback is addressed constructively.
• Perform other duties as assigned by management.

POSITION REQUIREMENTS

• Must be able to communicate effectively in English, both written and verbally.
• Must be able to stand for long periods.
• Must be able to lift up to 20 lbs.
• Previous front desk or guest service experience is preferred, but not required