Guest Service Manager

TownePlace Suites Estero, FL; Estero (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

TownePlace Suites Fort Myers Estero is seeking a Guest Service Manager to supervise front desk staff, oversee scheduling, and ensure accurate administrative tasks. Marriott-experience is preferred but driven candidates with a strong hospitality background are welcome to apply.

The role emphasizes guest satisfaction, team leadership, and cross‑department collaboration to maintain smooth operations and budget adherence at a busy Florida property.

Qualifications

• 3+ years of experience in a front desk management role.
• Excellent communication and customer service skills.
• Strong organizational and time management skills.
• Proficiency in Microsoft Office and hotel management software.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Manage the front desk operations, ensuring guests receive a warm welcome and excellent service.
• Supervise the front desk staff, manage schedules, and ensure accurate admin tasks.
• Respond to guest inquiries and complaints in a timely and professional manner.
• Maintain accurate records of guest information and reservations.
• Ensure front desk area is clean, organized, and stocked with supplies.
• Train new staff and provide ongoing support to existing staff.
• Collaborate with other departments to meet guest needs and smooth operations.
• Manage the budget for front desk operations within budgetary constraints.

Skills

Front desk management

Communication

Customer service

Time management

PMS software / Microsoft Office

Education

Hospitality management degree preferred

Tools

PMS software

Microsoft Office

Job description

Description

The TownePlace Suites Fort Myers Estero, managed by Essex Hotel Management, is currently seeking a Guest Service Manager.

Previous Marriott experience highly preferred but willing to consider driven candidates with a strong background and track record of employment.

The Guest Service Manager is responsible for supervising the front desk staff, managing schedules, and ensuring that all administrative tasks are completed accurately and efficiently.

Responsibilities

• - Manage the front desk operations, ensuring that all guests receive a warm welcome and excellent service
• - Supervise the front desk staff, managing schedules, and ensuring that all administrative tasks are completed accurately and efficiently
• - Respond to guest inquiries and complaints in a timely and professional manner
• - Maintain accurate records of guest information and reservations
• - Ensure that the front desk area is clean, organized, and well-stocked with supplies
• - Train new front desk staff members and provide ongoing training and support to existing staff
• - Collaborate with other departments to ensure that guest needs are met and that all operations run smoothly
• - Manage the budget for the front desk operations, ensuring that expenses are kept within budgetary constraints

What are we looking for? For nearly three decades, Essex Hotel Management's "solution-driven" approach has resulted in high satisfaction for our team members, partners, owners, and guests. This results from our Team Members staying true to our Vision, Mission, and Values. We look for teammates that are DRIVEN:

• Dedicated to finding solutions that work
• Responsive to our partners, our team members, and our guests
• Integrity defines everything we do by taking ownership of our actions and holding ourselves accountable
• Value-Oriented - we value diversity, relationships, and performance
• Engaged - we care about the work we do and the people we work with
• Nimble - we strive to be flexible and innovative

Essex Hotel Management, LLC is committed to fostering an inclusive and diverse workplace, where equal opportunity is extended to all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other status protected by the laws or regulations in the locations where we operate.

Requirements

• High school diploma or equivalent; bachelor's degree in hospitality management or related field preferred
• 3+ years of experience in a front desk management role
• Excellent communication and customer service skills
• Strong organizational and time management skills
• Ability to work well under pressure and handle multiple tasks simultaneously
• Proficiency in Microsoft Office and hotel management software
• Ability to work a flexible schedule, including evenings, weekends, and holidays