Guest Service Agent

Essex Hotel Management; Estero (FL); Hybrid; USD 19,000 - 25,000; Full time

Job summary

TownePlace Suites Fort Myers Estero, managed by Essex Hotel Management, seeks a DRIVEN Guest Service Agent to create memorable guest experiences at the front desk. You will check guests in/out, answer inquiries, and coordinate with other teams to ensure smooth operations.

Ideal candidates bring strong communication, multitasking, and attention to detail, with hospitality or customer service background; flexibility for weekends/holidays is preferred.

Qualifications

• Must have experience in customer service or hospitality
• Excellent communication and interpersonal skills are required
• Ability to multitask and prioritize tasks effectively
• Strong attention to detail and accuracy
• Proficiency in Microsoft Office and other computer programs
• Flexible schedule including weekends and holidays

Responsibilities

• Greet guests and visitors with a warm and welcoming demeanour
• Check guests in and out of the hotel, ensuring accuracy of information and timely processing
• Answer phone calls and respond to emails professionally
• Provide information about hotel amenities, services, and local attractions
• Handle guest complaints and resolve issues in a timely and effective manner
• Maintain a clean and organized front desk area
• Assist with administrative tasks as needed

Skills

Excellent communication

Multitasking

Interpersonal skills

Attention to detail

Hospitality/customer service

Previous experience in customer orh o

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Description

TownePlace Suites Fort Myers Estero, managed by Essex Hotel Management, is currently seeking a DRIVEN Guest Service Agent. *Previous Marriott experience not necessary but highly preferred*

As the first point of contact for our guests, the Front Desk Agent is responsible for providing exceptional customer service and ensuring a positive experience for all who visit our establishment.

Responsibilities:

• Greet guests and visitors with a warm and welcoming demeanour
• Check guests in and out of the hotel, ensuring accuracy of information and timely processing
• Answer phone calls and respond to emails in a timely and professional manner
• Provide information about hotel amenities, services, and local attractions
• Handle guest complaints and resolve issues in a timely and effective manner
• Maintain a clean and organized front desk area
• Assist with administrative tasks as needed

What are we looking for?

For nearly three decades, Essex Hotel Management's "solution-driven" approach has resulted in high satisfaction for our team members, partners, owners, and guests. This results from our Team Members staying true to our Vision, Mission, and Values. We look for teammates that are DRIVEN:

• Dedicated to finding solutions that work
• Responsive to our partners, our team members, and our guests
• Integrity defines everything we do by taking ownership of our actions and holding ourselves accountable
• Value-Oriented - we value diversity, relationships, and performance
• Engaged - we care about the work we do and the people we work with
• Nimble - we strive to be flexible and innovative

Essex Hotel Management, LLC is committed to fostering an inclusive and diverse workplace, where equal opportunity is extended to all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other status protected by the laws or regulations in the locations where we operate.

Requirements

• High school diploma or equivalent
• Previous experience in customer service or hospitality preferred
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize tasks effectively
• Strong attention to detail and accuracy
• Proficient in Microsoft Office and other computer programs
• Ability to work a flexible schedule, including weekends and holidays