Guest Experience Specialist - Front Desk (Flexible Schedule)

TownePlace Suites Estero, FL; Estero (FL); Vor Ort; USD 32.000 - 38.000; Vollzeit

Zusammenfassung

Qualifikationen

• High school diploma or equivalent.
• Previous experience in customer service or hospitality preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize tasks effectively.
• Strong attention to detail and accuracy.
• Proficient in Microsoft Office and other computer programs.
• Ability to work a flexible schedule, including weekends and holidays.

Aufgaben

• Greet guests and visitors with a warm and welcoming demeanor.
• Check guests in and out of the hotel, ensuring accuracy of information and timely processing.
• Answer phone calls and respond to emails in a timely and professional manner.
• Provide information about hotel amenities, services, and local attractions.
• Handle guest complaints and resolve issues in a timely and effective manner.
• Maintain a clean and organized front desk area.
• Assist with administrative tasks as needed.

Kenntnisse

Excellent communication

Interpersonal skills

Multitask

Attention to detail

Flexible schedule

Hospitality experience preferred

Ausbildung

High school diploma or equivalent

Tools

Microsoft Office

Jobbeschreibung