Guest Service Manager

Fairfield Inn & Suites Stony Creek, VA; Stony Creek (VA); On-site; USD 42,000 - 62,000; Full time

Job summary

Fairfield Inn Stony Creek, VA is seeking a Driven Guest Service Manager to supervise the front desk, manage schedules and ensure efficient administrative tasks. Responsibilities include responding to guest inquiries, maintaining records, and collaborating with departments to keep operations running smoothly.

The ideal candidate will have 3+ years in front desk management, strong customer service skills, and the ability to work evenings, weekends, and holidays.

Qualifications

• 3+ years in front desk management
• Excellent communication and customer service skills
• Strong organizational and time management abilities
• Ability to work evenings, weekends, and holidays
• Proficiency in Microsoft Office and hotel software

Responsibilities

• Supervise front desk staff and manage schedules
• Ensure accurate, efficient administrative tasks
• Respond to guest inquiries and handle complaints
• Maintain guest records and reservations
• Collaborate with other departments to ensure smooth operations
• Manage front desk budget within constraints

Skills

Front desk management

Guest service

Staff supervision

Scheduling

Budget management

Training

Education

Bachelor's in hospitality management

High school diploma

Tools

Microsoft Office

Hotel management software

Job description

Description

The Fairfield Inn Stony Creek, managed by Essex Hotel Management, is currently seeking a DRIVEN Guest Service Manager.

The Guest Service Manager is responsible for supervising the front desk staff, managing schedules, and ensuring that all administrative tasks are completed accurately and efficiently.

Responsibilities:

- Manage the front desk operations, ensuring that all guests receive a warm welcome and excellent service

- Supervise the front desk staff, managing schedules, and ensuring that all administrative tasks are completed accurately and efficiently

- Respond to guest inquiries and complaints in a timely and professional manner

- Maintain accurate records of guest information and reservations

- Ensure that the front desk area is clean, organized, and well-stocked with supplies

- Train new front desk staff members and provide ongoing training and support to existing staff

- Collaborate with other departments to ensure that guest needs are met and that all operations run smoothly

- Manage the budget for the front desk operations, ensuring that expenses are kept within budgetary constraints

What are we looking for? For nearly three decades, Essex Hotel Management's "solution-driven" approach has resulted in high satisfaction for our team members, partners, owners, and guests. This results from our Team Members staying true to our Vision, Mission, and Values. We look for teammates that are DRIVEN:

• Dedicated to finding solutions that work
• Responsive to our partners, our team members, and our guests
• Integrity defines everything we do by taking ownership of our actions and holding ourselves accountable
• Value-Oriented - we value diversity, relationships, and performance
• Engaged - we care about the work we do and the people we work with
• Nimble - we strive to be flexible and innovative

Essex Hotel Management, LLC is committed to fostering an inclusive and diverse workplace, where equal opportunity is extended to all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other status protected by the laws or regulations in the locations where we operate.

Requirements

Requirements:

• High school diploma or equivalent; bachelor's degree in hospitality management or related field preferred
• 3+ years of experience in a front desk management role
• Excellent communication and customer service skills
• Strong organizational and time management skills
• Ability to work well under pressure and handle multiple tasks simultaneously
• Proficiency in Microsoft Office and hotel management software
• Ability to work a flexible schedule, including evenings, weekends, and holidays