Front Desk Agent: Delight Guests, Flexible Hours

Essex Hotel Management; Estero (FL); Hybrid; USD 19,000 - 25,000; Full time

Job summary

TownePlace Suites Fort Myers Estero, managed by Essex Hotel Management, seeks a DRIVEN Guest Service Agent to create memorable guest experiences at the front desk. You will check guests in/out, answer inquiries, and coordinate with other teams to ensure smooth operations.

Ideal candidates bring strong communication, multitasking, and attention to detail, with hospitality or customer service background; flexibility for weekends/holidays is preferred.

Qualifications

• Must have experience in customer service or hospitality
• Excellent communication and interpersonal skills are required
• Ability to multitask and prioritize tasks effectively
• Strong attention to detail and accuracy
• Proficiency in Microsoft Office and other computer programs
• Flexible schedule including weekends and holidays

Responsibilities

• Greet guests and visitors with a warm and welcoming demeanour
• Check guests in and out of the hotel, ensuring accuracy of information and timely processing
• Answer phone calls and respond to emails professionally
• Provide information about hotel amenities, services, and local attractions
• Handle guest complaints and resolve issues in a timely and effective manner
• Maintain a clean and organized front desk area
• Assist with administrative tasks as needed

Skills

Excellent communication

Multitasking

Interpersonal skills

Attention to detail

Hospitality/customer service

Previous experience in customer orh o

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

TownePlace Suites Fort Myers Estero, managed by Essex Hotel Management, seeks a DRIVEN Guest Service Agent to create memorable guest experiences at the front desk. You will check guests in/out, answer inquiries, and coordinate with other teams to ensure smooth operations.

Ideal candidates bring strong communication, multitasking, and attention to detail, with hospitality or customer service background; flexibility for weekends/holidays is preferred.