Guest Service Manager: Front Desk Leader, Flexible Schedule

TownePlace Suites Estero, FL; Estero (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

TownePlace Suites Fort Myers Estero is seeking a Guest Service Manager to supervise front desk staff, oversee scheduling, and ensure accurate administrative tasks. Marriott-experience is preferred but driven candidates with a strong hospitality background are welcome to apply.

The role emphasizes guest satisfaction, team leadership, and cross‑department collaboration to maintain smooth operations and budget adherence at a busy Florida property.

Qualifications

• 3+ years of experience in a front desk management role.
• Excellent communication and customer service skills.
• Strong organizational and time management skills.
• Proficiency in Microsoft Office and hotel management software.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Manage the front desk operations, ensuring guests receive a warm welcome and excellent service.
• Supervise the front desk staff, manage schedules, and ensure accurate admin tasks.
• Respond to guest inquiries and complaints in a timely and professional manner.
• Maintain accurate records of guest information and reservations.
• Ensure front desk area is clean, organized, and stocked with supplies.
• Train new staff and provide ongoing support to existing staff.
• Collaborate with other departments to meet guest needs and smooth operations.
• Manage the budget for front desk operations within budgetary constraints.

Skills

Front desk management

Communication

Customer service

Time management

PMS software / Microsoft Office

Education

Hospitality management degree preferred

Tools

PMS software

Microsoft Office

Job description

TownePlace Suites Fort Myers Estero is seeking a Guest Service Manager to supervise front desk staff, oversee scheduling, and ensure accurate administrative tasks. Marriott-experience is preferred but driven candidates with a strong hospitality background are welcome to apply.

The role emphasizes guest satisfaction, team leadership, and cross‑department collaboration to maintain smooth operations and budget adherence at a busy Florida property.