Guest Service Manager

Essex Hotel Management; Virginia; Hybride; USD 42 000 - 60 000; Plein temps

Résumé du poste

Essex Hotel Management oversees the Fairfield Inn Stony Creek, currently seeking a DRIVEN Guest Service Manager to lead the front desk operations. You will supervise staff, schedule shifts, handle guest inquiries, and ensure accurate administrative tasks are completed with care.

You will train team members, coordinate with other departments, and monitor the front desk budget to stay within limits while delivering outstanding guest experiences.

Qualifications

• High school diploma or equivalent; bachelor's degree preferred.
• 3+ years of front desk management experience.
• Excellent communication and customer service skills.
• Strong organizational and time management abilities.
• Ability to work under pressure and handle multiple tasks.

Responsabilités

• Supervise front desk staff and manage schedules.
• Ensure accurate and efficient administrative tasks.
• Respond to guest inquiries and complaints professionally.
• Maintain guest records and reservations accurately.
• Keep the front desk organized and well stocked.
• Train new staff and provide ongoing support.
• Collaborate with other departments to meet guest needs.
• Manage the front desk budget within constraints.

Connaissances

Customer service

Communication

Organization

Time management

Multitasking

Formation

High school diploma or equivalent

Bachelor's degree in hospitality management or related field

Outils

Microsoft Office

Hotel management software

Description du poste

Description

The Fairfield Inn Stony Creek, managed by Essex Hotel Management, is currently seeking a DRIVEN Guest Service Manager.

The Guest Service Manager is responsible for supervising the front desk staff, managing schedules, and ensuring that all administrative tasks are completed accurately and efficiently.

Responsibilities

• Manage the front desk operations, ensuring that all guests receive a warm welcome and excellent service
• Supervise the front desk staff, managing schedules, and ensuring that all administrative tasks are completed accurately and efficiently
• Respond to guest inquiries and complaints in a timely and professional manner
• Maintain accurate records of guest information and reservations
• Ensure that the front desk area is clean, organized, and well-stocked with supplies
• Train new front desk staff members and provide ongoing training and support to existing staff
• Collaborate with other departments to ensure that guest needs are met and that all operations run smoothly
• Manage the budget for the front desk operations, ensuring that expenses are kept within budgetary constraints

What are we looking for?

For nearly three decades, Essex Hotel Management's "solution-driven" approach has resulted in high satisfaction for our team members, partners, owners, and guests. This results from our Team Members staying true to our Vision, Mission, and Values. We look for teammates that are DRIVEN:

• Dedicated to finding solutions that work
• Responsive to our partners, our team members, and our guests
• Integrity defines everything we do by taking ownership of our actions and holding ourselves accountable
• Value-Oriented - we value diversity, relationships, and performance
• Engaged - we care about the work we do and the people we work with
• Nimble - we strive to be flexible and innovative

Essex Hotel Management, LLC is committed to fostering an inclusive and diverse workplace, where equal opportunity is extended to all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other status protected by the laws or regulations in the locations where we operate.

Requirements

• High school diploma or equivalent; bachelor's degree in hospitality management or related field preferred
• 3+ years of experience in a front desk management role
• Excellent communication and customer service skills
• Strong organizational and time management skills
• Ability to work well under pressure and handle multiple tasks simultaneously
• Proficiency in Microsoft Office and hotel management software
• Ability to work a flexible schedule, including evenings, weekends, and holidays