Guest Service Leader — Retail Team Lead (Flexible Schedule)

Cumberland Farms, Inc.; Lewiston (ME); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Competitive wages

Earned wage access

401K with company match

Team member discounts

Flexible scheduling

Tuition Reimbursement

Employee Assistance Program

Additional benefits for FT

Job summary

Cumberland Farms, Inc. in Lewiston, ME is seeking a high-energy Guest Service Leader to help run daily store operations, greet guests, coach teammates, and lead by example in delivering fast, friendly service that makes our stores the clear choice.

Responsibilities include supporting the Store Manager, assuming shift leader duties in their absence, maintaining clean, stocked aisles, handling transactions efficiently, and promoting company values.

Qualifications

• 6 months as a Guest Service Associate.
• 6-12 months retail, guest service or restaurant experience preferred.
• ServSafe / Food Safety certification a plus but not mandatory.

Responsibilities

• Greet all guests in a friendly manner to make them feel welcomed and appreciated and invite them to return at a later date.
• Process guest transactions in an efficient and friendly manner to minimize guest wait time.
• Maintain the overall appearance and cleanliness of both the inside and outside of the store. Ensuring that the coffee station is clean and stocked; the food service area is spotless, and the bathrooms are sparkling clean
• Monitor and replenish as needed product on the sales floor, including coolers and freezers, rotating stock and keeping product levels full so that we have what our guests’ desire and achieve the Company goal of 100% in-stock at all times.
• In Store Manager’s absence, complete Manager’s reports, product ordering and banking as needed.
• Lead by example in execution of Company values, programs and policies.
• Provide training, feedback, coaching and direction to fellow team members, assuming role of store lead in Store Manager’s absence.
• In food service stores, assist with food preparation and food safety, executing Company processes and programs to provide a consistent guest shopping experience.
• Make safety a priority within the store for guests and team members.
• Perform other duties as assigned at the discretion of the Store Manager or Person in Charge in SM’s absence.
• Must be able to perform the essential functions of this position with or without reasonable accommodations.

Skills

Guest service excellence

Leadership by example

Decision making

High energy

Team oriented

Computer skills

Education

High School diploma or GED

Tools

ServSafe / Food Safety certification

Job description

Cumberland Farms, Inc. in Lewiston, ME is seeking a high-energy Guest Service Leader to help run daily store operations, greet guests, coach teammates, and lead by example in delivering fast, friendly service that makes our stores the clear choice.

Responsibilities include supporting the Store Manager, assuming shift leader duties in their absence, maintaining clean, stocked aisles, handling transactions efficiently, and promoting company values.