Guest Service Leader — Growth & Tuition Reimbursement

Cumberland Farms; Norwich (CT); On-site; USD 20,664 - 26,174; Full time

Benefits offered by this job

Competitive Wages

Earned wage access program

401K with Company Match

Team Member Discounts

Flexible Scheduling

Tuition Reimbursement

Employee Assistance Program

Additional benefits for FT team

Job summary

Cumberland Farms is seeking a Guest Service Leader to support store operations and lead by example in delivering exceptional guest experiences. This role involves coaching team members, ensuring in-stock conditions, and maintaining a clean, welcoming store environment.

The position offers both part-time and full-time hours, with flexible scheduling and opportunities for career growth in a fast-paced retail setting.

Qualifications

• Minimum Education: N/A
• Preferred Education: High School or GED
• Minimum Experience: 6 months as a Guest Service Associate
• Preferred Experience: 6-12 months retail, guest service or restaurant
• Preferred Licenses/Certifications and Skills: ServSafe /Food Safety certification a plus but not mandatory

Responsibilities

• Greet all guests in a friendly manner to make them feel welcomed and appreciated and invite them to return at a later date.
• Process guest transactions in an efficient and friendly manner to minimize guest wait time.
• Maintain the overall appearance and cleanliness of both the inside and outside of the store.
• Monitor and replenish as needed product on the sales floor, including coolers and freezers, rotating stock and keeping product levels full.
• In Store Manager’s absence, complete Manager’s reports, product ordering and banking as needed.
• Lead by example in execution of Company values, programs and policies.
• Provide training, feedback, coaching and direction to fellow team members, assuming role of store lead in Store Manager’s absence.
• In food service stores, assist with food preparation and food safety, executing Company processes and programs to provide a consistent guest shopping experience.
• Make safety a priority within the store for guests and team members.
• Perform other duties as assigned at the discretion of the Store Manager or Person in Charge in SM’s absence.
• Must be able to perform the essential functions of this position with or without reasonable accommodations.

Skills

Leadership by example

Team oriented

High energy

Communication with guests

Education

High School diploma or GED

Tools

Computer skills

Job description

Cumberland Farms is seeking a Guest Service Leader to support store operations and lead by example in delivering exceptional guest experiences. This role involves coaching team members, ensuring in-stock conditions, and maintaining a clean, welcoming store environment.

The position offers both part-time and full-time hours, with flexible scheduling and opportunities for career growth in a fast-paced retail setting.