Guest Service Leader: Front End Excellence

Lowes Foods, LLC; Morehead City (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Lowes Foods, LLC is seeking a Front End Supervisor to ensure the fastest and most pleasant checkout experience for guests. You will supervise cashiers, manage guest traffic, and uphold front end standards across the store.

You will train hosts, monitor performance, assist with guest requests and refunds, and collaborate with the Store Manager and Guest Service Manager to maintain service levels and labor compliance. The role requires strong guest service skills and teamwork.

Qualifications

• Friendly, outgoing personality and ability to interact with guests.
• Ability to work well with others and supervise team members.
• Capable of lifting 25 lbs occasionally and standing long hours.
• Strong reading ability and comprehension of directions and policies.
• Knowledge of front end operations and cash register processes.
• Willingness to train and develop front end hosts and maintain standards.
• Effective communication and guest service skills.
• Proficient with computers and basic math.

Responsibilities

• Maintain Front End Guest Service Standards and No Noticeable Wait policy.
• Train and develop front end hosts and coordinate staffing with managers.
• Process guest orders and assist as cashier or service clerk.
• Perform other duties as assigned by management.

Skills

Friendly demeanor

Teamwork

Customer service

Supervising others

Training & development

Front end operations

Numeracy

Computer skills

Stands for long periods

Physical lifting 25 lbs

Reading & following directions

Job description

Lowes Foods, LLC is seeking a Front End Supervisor to ensure the fastest and most pleasant checkout experience for guests. You will supervise cashiers, manage guest traffic, and uphold front end standards across the store.

You will train hosts, monitor performance, assist with guest requests and refunds, and collaborate with the Store Manager and Guest Service Manager to maintain service levels and labor compliance. The role requires strong guest service skills and teamwork.